CUSTOMER CARE EXECUTIVE (LABORATORY)

SGS; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading certification company is seeking a qualified individual to manage daily sample processing and assist clients with inquiries regarding lab tests. The role involves communication with clients about sample submissions, coordination with various departments, and liaising with affiliates for overseas jobs. A Bachelor’s Degree in Science or a related field is required. The position is located in Seksyen 22, Shah Alam, Malaysia, and does not require traveling.

Qualifications

• A Bachelor’s degree in science or a related field is required.

Responsibilities

• Handle daily sample receiving, registration, sorting, and after sales service.
• Assist clients with inquiries on lab tests and provide quotations.
• Communicate sample submission details and related issues with clients.
• Coordinate lab testing processes with various departments.
• Liaise with SGS affiliates for subcontracted jobs overseas.
• Perform tasks assigned by superiors.

Education

Bachelor’s Degree in Science or any related field

Job description

Company Description

SGS is the world’s leading inspection, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 99,600 employees, SGS operates a network of over 2,600 offices and laboratories around the world.

Job Description

• To handle daily sample receiving, registration, sorting & after sales service with client
• Assist walk in client and incoming call regarding on lab test enquiry incuding to provide quotation to client
• Communicate with client on the sample submission & any related issue.
• Coordinate the lab testing process between Lab, Admin, Sales & Billing Department.
• Direct liase with SGS affiliate for subcon job at oversea.
• Handle any assigned task by superior.

Qualifications

Bachelor’s Degree in Science or any related field.

Additional Information

• This position does not require travelling.
• Location of the position is at Seksyen 22, Shah Alam, Selangor, Malaysia