Customer Care Exec — In-Office Contact Center Pro

AIG; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

A leading global insurance organization in Kuala Lumpur is seeking a Customer Service Representative for its Contact Centre. Candidates should have a high school diploma and excellent communication skills, with proficiency in English and Bahasa Malaysia. The role entails providing exceptional service and resolving customer inquiries effectively while supporting process improvements. This position emphasizes both individual and team contributions in a fast-paced environment.

Benefits

Total Rewards Program

Health and wellness benefits

Qualifications

• Minimum high school or diploma holder.
• 2 years + contact centre experience preferred.
• Language proficiency in English and Bahasa Malaysia.

Responsibilities

• Provide exceptional service to customers via various channels.
• Resolve customer complaints and perform service recovery.
• Proactively upsell or cross-sell products and services.

Skills

Communication skills

Problem-solving skills

Multitasking

Customer service knowledge

Education

High school diploma

Tools

Computer applications

Job description

A leading global insurance organization in Kuala Lumpur is seeking a Customer Service Representative for its Contact Centre. Candidates should have a high school diploma and excellent communication skills, with proficiency in English and Bahasa Malaysia. The role entails providing exceptional service and resolving customer inquiries effectively while supporting process improvements. This position emphasizes both individual and team contributions in a fast-paced environment.