Customer & Agent Service Center Lead - Growth & Impact

Great Eastern; West Coast Division; On-site; MYR 60,000 - 80,000; Full time

Job summary

A well-established insurance company is seeking a qualified candidate to oversee daily operations of Customer Service and Agent Service sections. The role requires a tertiary qualification, at least 5 years of supervisory experience in customer service, and excellent interpersonal skills. The ideal candidate will drive service initiatives and lead staff to achieve quality objectives in a fast-paced environment.

Qualifications

• Minimum 5 years working experience in Customer Service with supervisory experience.
• Good command of written and spoken English.

Responsibilities

• Plan and oversee daily operations of Customer Service and Agent Service sections.
• Supervise staff to ensure compliance with objectives and policies.
• Foster a proactive team culture delivering customer service.

Skills

Interpersonal and communication skills

Leadership skills

Team player aptitude

Initiative to improve processes

Integrity

Education

Tertiary qualification in any discipline

Job description

A well-established insurance company is seeking a qualified candidate to oversee daily operations of Customer Service and Agent Service sections. The role requires a tertiary qualification, at least 5 years of supervisory experience in customer service, and excellent interpersonal skills. The ideal candidate will drive service initiatives and lead staff to achieve quality objectives in a fast-paced environment.