Crypto Customer Escalation & Trading Specialist

OKX; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading cryptocurrency exchange in Kuala Lumpur seeks a skilled Customer Service Escalation Manager. You will manage escalated inquiries, oversee senior management escalations, and collaborate across teams to resolve issues. The ideal candidate has at least 3 years of service industry experience, strong problem-solving skills, and a background in cryptocurrency. Join a dynamic team with excellent growth prospects and competitive remuneration packages.

Benefits

Competitive remuneration package

Meal Allowance up to RM 500/month

MYR 3,500 Benefits per annum

Qualifications

• 3 years in service industry with Bachelor's degree or relevant experience.
• 2 years in Customer Escalation, preferably in FinTech.
• Strong cryptocurrency knowledge.

Responsibilities

• Manage escalated emails and tickets from Customer Service.
• Oversee escalations from senior management.
• Collaborate with cross-functional teams to resolve customer issues.

Skills

Customer service

Problem solving

Communication skills

Multi-tasking

Fast learner

Education

Bachelor's degree or relevant experience

Tools

CRM tools (e.g., Zendesk)

Microsoft Office

MacOS

G-Suite

Job description

A leading cryptocurrency exchange in Kuala Lumpur seeks a skilled Customer Service Escalation Manager. You will manage escalated inquiries, oversee senior management escalations, and collaborate across teams to resolve issues. The ideal candidate has at least 3 years of service industry experience, strong problem-solving skills, and a background in cryptocurrency. Join a dynamic team with excellent growth prospects and competitive remuneration packages.