Crypto Client Success Specialist (Remote, 6-Month Contract)

P2P; Remote; MYR 164,000 - 247,000; Full time

Job summary

A leading crypto company is hiring for a remote role focused on managing client onboarding and providing exceptional client support. Candidates should have a minimum of 2 years in customer service and a strong understanding of crypto and digital assets. This role requires exceptional attention to detail and strong communication skills. You will work in a dynamic environment, assisting clients with account verification and compliance, ensuring a smooth onboarding experience. Flexibility with working hours including evenings and weekends is necessary.

Qualifications

• Minimum of 2 years of relevant experience in customer service.
• Strong knowledge and passion for cryptocurrency and digital assets.
• Ability to communicate complex information clearly.

Responsibilities

• Manage client onboarding processes, including KYC documentation.
• Address client inquiries and ensure satisfaction in services provided.
• Collaborate with compliance and risk management teams.

Skills

Customer service experience

Knowledge of cryptocurrency

Client satisfaction understanding

Attention to detail

Professional communication

Time management

Tools

CRM software (Zendesk, Salesforce)

Job description

A leading crypto company is hiring for a remote role focused on managing client onboarding and providing exceptional client support. Candidates should have a minimum of 2 years in customer service and a strong understanding of crypto and digital assets. This role requires exceptional attention to detail and strong communication skills. You will work in a dynamic environment, assisting clients with account verification and compliance, ensuring a smooth onboarding experience. Flexibility with working hours including evenings and weekends is necessary.