Cruise Line CS Consultant - Mandarin/English (KL)

TDCX; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer experience provider in Kuala Lumpur is seeking a Customer Service Consultant to support the cruise line industry. This full-time, in-office role involves handling inbound calls from passengers, providing information about itineraries and bookings, and resolving issues. Candidates should have at least 1 year of experience in customer service, proficiency in Mandarin and English, and strong communication skills. Competitive salary and career growth opportunities offered.

Benefits

Competitive salaries

Comprehensive benefits

Wellness initiatives

Social activities

Opportunities for career growth

Qualifications

• At least 1 year of customer service experience, preferably in a call centre or hospitality setting.
• Strong communication and interpersonal skills.
• Proficiency in Mandarin and English, both written and verbal.

Responsibilities

• Handle inbound calls from cruise line passengers to address their queries and concerns.
• Provide accurate information and guidance to customers on cruise itineraries and bookings.
• Resolve customer issues and complaints in a timely and empathetic manner.

Skills

Customer service experience

Strong communication skills

Interpersonal skills

Proficiency in Mandarin

Proficiency in English

Job description

A leading customer experience provider in Kuala Lumpur is seeking a Customer Service Consultant to support the cruise line industry. This full-time, in-office role involves handling inbound calls from passengers, providing information about itineraries and bookings, and resolving issues. Candidates should have at least 1 year of experience in customer service, proficiency in Mandarin and English, and strong communication skills. Competitive salary and career growth opportunities offered.