Cross-Technology MSP Engineer (L2)

NTT; Kuala Selangor; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading global business services provider is seeking a Cross Technology Managed Services Engineer (L2) in Kuala Selangor, Malaysia. This role involves maintaining IT infrastructure, managing incidents, and collaborating with teams to ensure high service quality. Candidates should have a Bachelor's degree in IT or equivalent and experience in managed services roles. Join a diverse environment that values innovation and client satisfaction, and take the next step in your career with us.

Qualifications

• Moderate-level experience in managed services roles handling cross-technology infrastructure.
• Ability to adapt to changing circumstances and work long hours when necessary.
• Proven ability to communicate effectively across different cultures.

Responsibilities

• Maintain clients' IT infrastructure and systems, ensuring smooth operations.
• Manage work queues, addressing incidents within agreed SLAs.
• Collaborate with teams to provide second-level support and resolve issues.

Skills

Managed services roles handling cross-technology infrastructure

Knowledge of ticketing tools, preferably ServiceNow

Familiarity with ITIL processes

Proficiency in planning activities and projects

Effective communication across cultures

Ability to work under pressure

Commitment to client satisfaction

Education

Bachelor's degree in IT/Computing or equivalent work experience

Tools

ServiceNow

Job description

A leading global business services provider is seeking a Cross Technology Managed Services Engineer (L2) in Kuala Selangor, Malaysia. This role involves maintaining IT infrastructure, managing incidents, and collaborating with teams to ensure high service quality. Candidates should have a Bachelor's degree in IT or equivalent and experience in managed services roles. Join a diverse environment that values innovation and client satisfaction, and take the next step in your career with us.