CRM Techno-Functional Analyst

Renesas Electronics; Bayan Lepas; Hybrid; MYR 163,000 - 246,000; Full time

Job summary

A leading semiconductor solution provider in Penang seeks an IT functional techno analyst to support CRM projects. The ideal candidate will have 2-3 years of IT management experience and CRM expertise. Responsibilities include working with end-users, facilitating project requirements, and providing technical support. Join a diverse team in a flexible work environment focused on innovation and collaboration, and make a real impact with your skills.

Benefits

Flexible work environment

Remote work option

Diversity and inclusion programs

Qualifications

• Minimum of 2-3 years of experience in IT management focusing on CRM.
• Proven track record of successfully delivering CRM projects.
• Understanding of software development lifecycle and user acceptance testing.

Responsibilities

• Communicate effectively with end-users for project activities.
• Act as a liaison between business experts and IT project teams.
• Support month-end and quarter-end activities.
• Track and monitor status of regularly scheduled data loads.

Skills

CRM Systems Expertise

Analytical and problem-solving skills

Communication Skills

ModelN Experience

Knowledge of databases and SQL

Job description

Job Description

We are seeking a passionate IT functional techno analyst for our CRM platform. The ideal candidate will possess an understanding of the platform, functionalities and have a proven track record in supporting and delivering CRM projects. This role requires an analytical thinker with strong problem‑solving capabilities.

Business Engagement and Project Management

• Communicates effectively with end‑users for project activities including requirements gathering, scope prioritization, user acceptance testing, and user training
• Acts as the liaison between the business experts (Sales Ops and Finance) and the IT project team members
• Facilitates business/functional requirement gathering, design, architectural / integration awareness, review, approval, and sign‑off sessions
• Support month end and quarter end activities

Technical Expertise

• Provide support and information for projects such as system enhancements, process changes, testing, and system implementations.
• Support issues and deliver configurations changes / fix for application
• Identify, analyze, and resolve data or process issues, including manual updates.
• Track and monitor the status of regularly scheduled data loads.

Qualifications

• CRM Systems Expertise: functional and technical knowledge on CRM systems on all Sales and Channel related modules including Master Data Management, Orders, Pricing, Samples, Quotes, Ship and Debit, Claims, Funnel Management, and Channel Management modules.
• Minimum of 2-3 years of experience in IT management with a strong focus on CRM implementation, configuration, and support.
• Knowledge of databases and SQL, including ability to construct queries and interpret results.
• Analytical and problem‑solving skills, with a keen attention to detail and ability to handle large amounts of data.
• Communication Skills: Possesses excellent organizational, verbal, and written communication skills.
• ModelN Experience: ModelN experience in semiconductor industry is added advantage.
• Understanding and experience in integration with CRM, EDI and ERP
• Broad understanding of software development lifecycle, functional design, business requirement management, user acceptance testing, cut‑over planning and post go‑live support.
• Minimum of 3-5 years of experience in IT management with a strong focus on CRM implementation, configuration, and support.
• Proven track record of successfully delivering CRM projects.

Additional Information

Renesas is an embedded semiconductor solution provider driven by its Purpose ‘To Make Our Lives Easier.’ As the industry’s leading expert in embedded processing with unmatched quality and system‑level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power.

With a diverse team of over 21,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power‑efficient solutions today that help people and communities thrive tomorrow, ‘To Make Our Lives Easier.’

At Renesas, You Can

• Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.
• Make a real impact by developing innovative products and solutions to meet our global customers' evolving needs and help make people’s lives easier, safe and secure.
• Maximize your performance and well‑being in our flexible and inclusive work environment. Our people‑first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day.

Join Renesas. Let’s Shape the Future together.

Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement.

We have adopted a hybrid model that gives employees the ability to work remotely two days a week while ensuring that we come together as a team in the office the rest of the time. The designated in‑office days are Tuesday through Thursday for innovation, collaboration and continuous learning.