Critical Services Manager

DayOne Data Centers Ltd.; Kuala Lumpur; On-site; MYR 180,000 - 260,000; Full time

Job summary

DayOne Data Centers Ltd. in Malaysia seeks a Critical Services Manager to lead the mechanical, electrical, and BMS engineering teams and ensure continuous operation of data center infrastructure.

You will oversee the 24/7 shift team, develop SOPs for maintenance, monitor system performance, drive improvements, and ensure compliance with SLAs while managing budgets. This pivotal role supports DayOne's global expansion and reliability initiatives.

Qualifications

• Experience leading multidisciplinary engineering teams.
• Strong knowledge of HVAC, electrical distribution, generators, UPS and BMS.
• Experience developing SOPs and emergency procedures.
• Ability to define and track KPIs and SLAs.

Responsibilities

• Lead, mentor and develop mechanical, electrical and BMS engineering teams.
• Oversee the 24/7 shift team to ensure continuous operations.
• Ensure efficient and reliable operation of critical systems and implement improvements.
• Develop and implement SOPs for maintenance and emergency response.
• Monitor system performance and ensure SLA compliance.
• Manage and oversee infrastructure projects with internal and external teams.
• Conduct safety audits and maintain regulatory/compliance records.
• Develop and manage the department budget and cost-saving initiatives.

Skills

Leadership

Team management

Project management

SLA management

Operations management

Budget management

Safety compliance

Continuous improvement

Job description

## Critical Services ManagerApply: Johor: Full time: Posted Today: JR3250Join DayOne – Shaping the Future of Data Infrastructure DayOne is a global leader in the development and operation of high-performance data centers. As one of the fastest-growing companies in the industry, we’ve built a robust presence across Asia and Europe — and we’re just getting started. As we expand into new international markets, we’re looking for talented, driven individuals to join us on this exciting journey. This is more than a job — it’s an opportunity to be a key contributor to our dynamic team and help shape the future of global data infrastructure. If you're passionate about innovation, technology, and growth, we invite you to be part of DayOne’s next chapter.* **Leadership and Management:**Lead, mentor, and develop the mechanical, electrical, and BMS engineering teams to ensure high performance and professional growth.Oversee the 24/7 shift team, ensuring effective communication and coordination to maintain continuous operations.* **Operational Excellence:*** Ensure the efficient and reliable operation of all critical systems, including HVAC, electrical distribution, generators, UPS, and BMS.* Develop and implement standard operating procedures (SOPs) for maintenance and emergency response.* Monitor system performance and implement improvements to enhance reliability and efficiency. * **SLA Compliance:*** Ensure all operations and maintenance activities are conducted in compliance with SLAs.* Develop and track key performance indicators (KPIs) to measure compliance and performance.* Address and resolve any issues that could impact SLA compliance promptly.* **Project Management:*** Manage and oversee critical infrastructure projects, including upgrades, expansions, and maintenance.* Coordinate with internal teams and external contractors to ensure projects are completed on time, within scope, and budget. * **Safety and Compliance:*** Ensure all operations adhere to safety protocols and regulatory standards.* Conduct regular safety audits and drills to ensure team readiness for emergency situations.* Maintain documentation and records in compliance with regulatory and company requirements.* **Budget Management:*** Develop and manage the budget for the critical services department.* Monitor expenditures and implement cost-saving measures without compromising service quality.* **Continuous Improvement:*** Foster a culture of continuous improvement by encouraging innovation and process enhancements.* Stay updated with the latest industry trends and technologies to implement best practices.DayOne is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you're ready to grow with one of the fastest-moving companies in the data center industry, apply now and be part of our global journey.