Crisis Management Coordinator

S&P Global; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global financial services company based in Penang is seeking an Operational Resilience Coordinator to support business continuity and disaster recovery initiatives. In this role, you will assist in developing Business Continuity Plans and conduct Business Impact Analyses while collaborating with various teams. The ideal candidate should have experience in evaluating risks on a global scale and be a fluent English speaker. This position offers robust benefits including health care coverage and generous time off.

Benefits

Health care coverage

Generous time off

Access to learning resources

Retirement planning

Family-friendly benefits

Retail discounts

Qualifications

• Experience with international risk evaluation and geopolitical analysis based on data.
• Experience within Business Continuity Planning (BCP) and Disaster Recovery (DR).
• Self-starter with abilities to work in a global team environment.
• Fluent in English.

Responsibilities

• Assist in developing and reviewing Business Continuity Plans (BCPs).
• Support and conduct Business Impact Analyses (BIAs).
• Provide advisory support to BCP Owners.
• Organize workshops on the BCP Framework.
• Coordinate cross-functional crisis readiness activities.
• Monitor geopolitical activities for domestic and global locations.
• Administer the Corporate Notification Center Crisis Management System.
• Coordinate Office Emergency Plans.

Skills

Analytical skills

Communication skills

Problem-solving skills

Prioritization skills

Google applications proficiency

Geopolitical analysis

Education

Bachelor’s degree or equivalent experience

Tools

Crisis Management System tools

Job description

About the Role

The Operational Resilience Management Team is responsible for the development and operation of OSTTRA’s business continuity and information technology disaster recovery program as well as Global Security, including geopolitical scanning.

The team works closely with business and support groups across all areas of the enterprise to identify recovery requirements, implement effective strategies for recovery, and guide the development of actionable recovery plans with validation through testing.

The position promotes the development of effective deliverables that support the strategic recovery objectives of OSTTRA’s services. This is an excellent opportunity to be part of an experienced global business continuity team at a dynamic company. The role also works with Global Security to ensure we fulfil our Duty of Care of our staff.

Responsibilities and Impact

• Assist in the development, review, and enhancement of Business Continuity Plans (BCPs) in partnership with BCP Owners, ensuring plans remain current, functional, and aligned with organizational requirements.
• Support and help conduct Business Impact Analyses (BIAs), including data collection, assessment of critical functions, identification of dependencies, and evaluation of recovery time objectives.
• Provide advisory support to BCP Owners, guiding them through the BCP lifecycle, readiness expectations, and required updates following exercises or organizational changes.
• Plan, organize, and deliver workshops on the BCP Framework, ensuring stakeholders understand methodology, activation procedures, and their responsibilities during disruptions.
• Assist in coordinating cross‑functional crisis readiness activities, including tabletop exercises, scenario planning, and after‑action reviews to strengthen organizational preparedness.
• The Coordinator will primarily be responsible for monitoring the geopolitical activities for domestic and global office locations for OSTTRA.
• The Coordinator will also monitor and administer the Corporate Notification Center Crisis Management System and Employee Hotline, sending alerts to relevant groups via incident messaging system and email.
• Coordinate with the facilities teams for OSTTRA offices and ensure there are Office Emergency Plans in place.
• Assist the Senior Operational Analyst with proactive work for readiness as tests and other projects.

Reporting into

Senior Operational Resilience Analyst

What We’re Looking For

Basic Required Qualifications

• Experience with working internationally in evaluating risk and geopolitical analysis based on data.
• Experience within BCP and DR.
• Self‑starter with the ability to work in a global team environment.
• Excellent analytical, problem‑solving, communication, and prioritization skills.
• Ability to effectively interact with peers and stakeholders.
• Fully proficient with Google applications.
• Fluent in English.

Additional Preferred Qualifications

• Bachelor’s degree or equivalent job‑related experience.
• Project management skills, including task identification, project planning, and the ability to coordinate critical activities during continuity exercises and events, and proficiency with tools required to pull projects together.

The Location

Penang

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company‑matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: Perks for your partners and little ones, with best‑in‑class benefits for families.
• Beyond the Basics: Retail discounts to referral incentive awards—small perks can make a big difference.

About OSTTRA

Launched in 2021, OSTTRA unites four businesses that have been at the heart of post‑trade evolution and innovation for over 20 years: MarkitServ, Traiana, TriOptima and Reset.

With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end‑to‑end workflows – from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.

Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets. Learn more at www.osttra.com.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to **************@spglobal.comand your request will be forwarded to the appropriate person.

US Candidates Only

The EEO is the Law Poster describes discrimination protections under federal law.

Pay Transparency Nondiscrimination Provision: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf