CRF Pricing Desk Specialist

PSA BDP; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading logistics provider in Kuala Lumpur is seeking a Pricing Desk Specialist responsible for preparing competitive freight quotations. The role requires strong communication skills, market analysis acumen, and at least one year of relevant experience in freight forwarding. You'll work closely with sales and operational teams to ensure timely and accurate quotes, contributing to revenue growth. Familiarity with freight forwarding processes is essential, and knowledge of customer-facing systems is a plus.

Qualifications

• Minimum of 1 year experience in freight forwarding quotation or pricing role.
• Solid understanding of freight forwarding business processes.
• Proven experience in calculating freight costs.

Responsibilities

• Prepare competitive spot freight quotations.
• Communicate with internal teams to collect cost components.
• Validate costs for competitiveness against market rates.
• Utilize customer quotation systems for submissions.
• Coordinate with operations for shipment handovers.

Skills

Freight forwarding experience

Communication skills

Market analysis

Quotation management

Job description

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.

We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.

We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.

PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.

Position Summary

The Pricing Desk Specialist is a pivotal role within the CRF Vertical, responsible for the end to end preparation of competitive and accurate spot freight quotations. This role demands a high level of responsiveness, exceptional communication skills, and a deep understanding of freight forwarding operations. The primary objective is to support the sales team by delivering timely, competitive, and winning quotes that secure new business and drive revenue growth.

Key Responsibilities

1. Quotation Preparation & Management
   • Prepare comprehensive spot freight quotations, including detailed breakdowns of origin charges, freight charges, and destination charges.
   • Receive and process quotation requests from the CRF Vertical sales team, ensuring a clear understanding of customer requirements.
   • Manage the entire quotation process with a strict adherence to the 24‑hour KPI timeline, from request receipt to final submission.
2. Stakeholder Coordination & Cost Collection
   • Proactively communicate and coordinate with internal PSA BDP teams across different origins, destinations, and product verticals (Air, Ocean, etc.) to request and collect necessary cost components.
   • Diligently follow up and chase relevant teams for cost inputs to ensure the 24‑hour KPI is met.
   • Build and maintain strong working relationships with internal operational and product teams.
3. Market Analysis & Rate Validation
   • Validate all collected costs for accuracy, reasonableness, and competitiveness against known market rates.
   • Utilize industry knowledge and market intelligence to ensure final quotes are strategically priced to win business while maintaining profitability.
   • Provide recommendations to the sales team on pricing strategy based on market conditions.
4. Customer Interface & System Management
   • For designated customers, utilize and navigate customer‑specific quotation systems/portals for the accurate and timely submission of quotes.
   • Ensure all customer‑specific formatting and data requirements are met during submission.
5. Post‑Quotation Support
   • For successfully won quotations, facilitate a smooth handover by coordinating with the relevant operations teams to arrange the shipment.
   • As required, update and maintain shipment milestones in customer tracking systems to ensure full visibility and transparency for the customer.

Qualifications & Experience

• Minimum of 1 year of direct experience in a freight forwarding quotation, pricing, or operational role.
• Solid understanding of end‑to‑end freight forwarding business, including incoterms, documentation, and operational processes for Air, Ocean (FCL/LCL).
• Proven experience in calculating and analyzing freight costs (origin, main carriage, destination).
• Experience using customer‑facing portals or quotation systems is an advantage.
• Familiarity with the PSA BDP internal structure and systems is an advantage.