Credit Recovery Specialist - Hybrid Role & Benefits

American Express; Kuala Lumpur; Hybrid; MYR 150,000 - 200,000; Full time

Job summary

A financial services company in Kuala Lumpur seeks an individual to manage overdue accounts, requiring a background in customer relations and excellent English communication skills. The role will involve making decisions regarding spending privileges and supporting clients with overdue payments. Candidates should possess strong analytical abilities and be proficient with Microsoft Office. A hybrid or onsite work model is available with competitive salaries and bonuses.

Benefits

Competitive base salary

Bonus incentives

Comprehensive medical, dental, vision, life insurance

Flexible working model

Paid parental leave

Access to wellness centers

Confidential counseling support

Career development opportunities

Qualifications

• Any customer servicing or customer facing background is a basic requirement.
• Experience in credit, collection, recovery, and spend enablement decision-making is preferred.
• Must have excellent English communication skills, both verbal and written.

Responsibilities

• Responsible for contacting clients with overdue accounts to secure payment.
• Handle incoming and outgoing calls for credit related matters.
• Make sound decisions effectively regarding spending privileges.

Skills

Customer service background

Excellent communication skills in English

Interpersonal skills

Analytical skills

Decision-making

Tools

Microsoft Office

Job description

A financial services company in Kuala Lumpur seeks an individual to manage overdue accounts, requiring a background in customer relations and excellent English communication skills. The role will involve making decisions regarding spending privileges and supporting clients with overdue payments. Candidates should possess strong analytical abilities and be proficient with Microsoft Office. A hybrid or onsite work model is available with competitive salaries and bonuses.