CQE Section Head

Private Advertiser; Simpang Ampat; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading manufacturing firm in Malaysia is seeking a Quality Assurance Manager to lead a QA team, manage customer inquiries, and ensure quality standards are met. Candidates should have a Bachelor’s Degree in Quality Management or related field, along with over 5 years of experience in quality engineering. Fluency in Mandarin and English is essential for communicating effectively with clients.

Qualifications

• More than 5 years’ experience in quality engineering or customer service.
• Strong knowledge of quality standards and systems (e.g., ISO 9001, IATF 16949).
• Fluency in Mandarin and English for communication.

Responsibilities

• Lead a team of QA specialists to handle customer inquiries.
• Act as the primary point of contact for all quality-related matters.
• Evaluate and resolve quality-related issues in customer facilities.

Skills

Quality management

Customer service

Communication

Problem solving

Education

Bachelor’s Degree in Quality Management or related field

Job description

Responsibilities

Lead a team of QA specialists to handle customer inquiries and ensure timely resolution of quality concerns.

Act as the primary point of contact for customers on all quality-related matters, including audits, complaints, and feedback.

Build strong communication with customers and internal teams.

Evaluate and resolve quality-related issues in customer facilities.

Manage containment processes and corrective actions (eg: 8D reports).

Support new product introduction and trial runs.

Drive improvement using tools like Six-Sigma, Poka-Yoke and FMEA.

Qualifications

Bachelor’s Degree in Quality Management, Engineering, or a related field.

More than 5 years’ experience in quality engineering or customer service within PCB, mechanical assembly or electronics manufacturing industries.

Strong knowledge of quality standards and systems (e.g., ISO 9001, IATF 16949).

Experience in handling customer quality concerns, including audits and complaints.

Good verbal communication skills in both Mandarin and English. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Application Process

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Head of Department?
• Which of the following languages are you fluent in?