Courier Station Operations Senior Executive

J&T EXPRESS (MALAYSIA) SDN. BHD.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading logistics provider in Kuala Lumpur is looking for a Courier Station Operations Senior Executive to oversee operations at parcel stations. The successful candidate will manage service delivery, ensure compliance with operational standards, and enhance customer experience. A diploma or higher qualification, coupled with at least 2 years in management, is required.

Benefits

Medical

Miscellaneous allowance

Gym membership

Birthday event

Teambuilding

Paternity leave

Qualifications

• Minimum 2 years’ management experience in operations.
• Ability to work under pressure and travel frequently.

Responsibilities

• Manage daily operations of assigned parcel stations.
• Conduct training on standard operational procedures.
• Ensure compliance with safety and operational standards.
• Drive customer experience enhancements.

Skills

Excellent communication

Customer-service mindset

Strong adaptability

Resilience

Education

Diploma or higher qualification

Job description

As a Courier Station Operations Senior Executive, you will oversee the daily operations and service standards of our parcel stations in the designated region. You’ll ensure smooth station workflows, uphold operational compliance, and drive improvements in customer‑service quality.

Key Responsibilities

• Manage and monitor the day‑to‑day operations of all assigned parcel stations, including service delivery, station upkeep and issue resolution.
• Conduct training on standard operational procedures for station teams to achieve required operational benchmarks.
• Ensure all stations meet licensing, safety, compliance and operational standards.
• Drive initiatives to enhance customer experience and service quality at the stations you manage.

Requirements

• Diploma or higher qualification with relevant working experience.
• Excellent communication and customer‑service mindset, with strong execution capability.
• Strong adaptability and resilience, able to navigate and deliver results in complex operational scenarios.
• Minimum 2 years’ management experience in station or outlet operations (e.g., parcel stations, convenience outlets, retail chain stores).
• Able to work under pressure and travel frequently.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Which of the following languages are you fluent in?
• Are you willing to undergo a pre‑employment background check?
• How much notice are you required to give your current employer?
• Are you willing to travel for this role when required?
• Do you possess or have access to your own transportation?
• Which of these industries have you worked in?

Manufacturing, Transport & Logistics More than 10,000 employees

J&T Express is a global logistics provider with strong presence in Southeast Asia and China, the world’s fastest‑growing market. Founded in 2015, J&T Express' network spans thirteen countries, including Indonesia, Vietnam, Malaysia, the Philippines, Thailand, Cambodia, Singapore, China, Saudi Arabia, the UAE, Mexico, Brazil and Egypt.

Adhering to its "customer‑oriented and efficiency‑based" mission, J&T Express is committed to providing customers with integrated logistics solutions through intelligent infrastructure and digital logistics network, as part of its global strategy to connect the world with greater efficiency and bring logistical benefits to all.

Perks and benefits

• Medical
• Miscellaneous allowance
• Sports (e.g. Gym)
• Birthday event
• Teambuilding
• Paternity leave