Country Manager (Operations)

Gogoprint Malaysia; Kuala Lumpur; On-site; MYR 293,000 - 420,000; Full time

Job summary

An innovative online printing company is seeking a Country Manager to lead operations in Malaysia and Singapore. The successful candidate will drive customer satisfaction, manage sales teams, and expand production capabilities. Ideal applicants will have over 7 years of experience in operations or supply chain management. This role offers the chance to significantly shape the company’s growth in a dynamic e-commerce environment.

Qualifications

• Min. 7 years experience in operations/supply chain.
• Deep knowledge of Singapore and Malaysia markets.
• Proven track record in driving revenue and profitability.

Responsibilities

• Drive customer satisfaction and operational excellence.
• Expand production capabilities with a focus on profitability.
• Manage sales teams to meet targets and grow revenue.

Skills

Operations management

Customer satisfaction

Business acumen

Project management

Negotiation skills

Education

Bachelor's degree in business/supply chain management

Master's degree (ideal)

Job description

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The Country Manager (CM) manages the day-to-day operations for Gogoprint’s Malaysian and Singaporean markets, and leads strategic projects that drive the top- and bottom-line. The CM oversees the supply chain, sales, customer service and design teams, operates with autonomy, and has the potential to significantly shape the company’s growth trajectory.

Responsibilities

• Drive customer satisfaction, operational excellence, profitability.
• Expand Gogoprint’s production capabilities (in‑house and outsourced) with a focus on profitability and turnaround times.
• Lower operating costs, launch better and more affordable products/services, offer faster delivery lead times and excellent customer support, etc.
• Maintain and improve the quality of products, services, customer support and other retention strategies.
• Manage the sales teams, drive retention and grow revenue. Ensure sales targets are met.
• Develop, plan and execute a strategy and relevant action plan for the local market(s), in line with Gogoprint’s broader vision and strategy.
• Identify opportunities and potential for improvement in an entrepreneurial manner.
• Build, lead and motivate an energetic and results‑oriented team – in particular the local operational teams (supply chain, sales, CS, design).
• Deliver measurable results and ensure regular reporting of your actions and results.
• Develop and manage relationships with key stakeholders and business partners (internal and external) – in particular key suppliers.
• Support and collaborate with other teams within the Gogoprint Group (e.g. development, marketing, etc.) and drive group initiatives.

Your Qualifications

• At least 7 years of experience in operations/supply chain, with skills to take on a general management role. Additional experience in sales is a plus
• A seasoned manager, with deep knowledge of the SG and MY market(s)
• Obsessed with customer satisfaction
• Able to define a relevant strategy and action plan for the SG and MY markets
• Results‑oriented with strong business acumen
• Proven track record of pursuing revenue and profitability growth
• Analytical and structured, with good project management skills
• Strong negotiation and problem‑solving skills
• Independent, disciplined and proactive team player
• Min. Bachelor’s, ideally Master’s degree in business/supply chain management
• International experience/exposure is a plus

Gogoprint is one of the most innovative online printing companies in Asia Pacific, offering a vast selection of products at competitive prices. We see fantastic traction and are tapping full speed into the booming e-commerce markets. Operating in 3 countries (Thailand, Malaysia & Singapore), we have 2 offices in Bangkok and Kuala Lumpur.