Country Manager

The Flexi Group; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

A leading flexible workspace provider is seeking a Country Manager for Malaysia. The ideal candidate will have over five years of experience in customer-facing leadership roles, particularly in sales or commercial real estate. Responsibilities include leading commercial success across all locations, delivering high-quality member experiences, and managing P&L and financial reports. This role offers competitive salary and a dynamic work environment alongside a diverse team in the APAC region.

Benefits

Competitive salary reflective of growth

Education allowance for training

Diverse work environment

Discounts across industry partners

Extra day off for birthdays

Annual volunteer day

Two days Flexcation per year

Qualifications

• Five-plus years experience in a customer-facing leadership position, ideally in sales or commercial real estate.
• Proven experience managing multiple P&L statements and driving business performance.
• Demonstrable experience in team management and leadership.

Responsibilities

• Lead the commercial success in Malaysia; achieve performance targets across locations.
• Deliver a high-quality member experience and oversee community events.
• Handle financial responsibilities including P&L and budgeting.

Skills

Customer-facing leadership

Strong commercial acumen

Verbal and written communication

Multitasking

Solution-oriented mindset

Fluency in English

Education

University Degree

Job description

The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.

Our mission is to inspire meaningful connections by building a second home where members become friends, and ideas become reality.

We’re looking for people who want to make a meaningful impact on people’s workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi Group’s dynamic team and become a part of the community.

A DAY IN THE LIFE OF

You are an entrepreneurial, ambitious, personable and commercially astute leader whose values align with our TEAM; standing for Together, Extra-miles, Accountable and Mindful. As the Country Manager of Malaysia you will work closely with your country's senior team of Area Managers and Head of Sales, Malaysia to ensure the strong performance in the business and consistent operational experience across all locations in the country.

This is a multifaceted role leading a key market. You will be trusted to lead the commercial success in your market - simultaneously achieving targets within our operating locations while balancing growth opportunities. You will deliver an unrivalled member experience by driving the team to organise engaging community events, resulting in partnerships and lasting relationships with members. As a senior leader of The Flexi Group, you will support, advise and guide your team to success. Above all, you are inspirational and accountable for the performance of your business, your team and yourself.

ADMINISTRATION AND FINANCE

• Full P&L and budgeting responsibility and accountability for all locations in your market
• Analyse and create action plans based on financial reports and data to drive the business forwards.
• Deliver monthly presentations to The Flexi Group Regional Senior Leadership and Executive team, effectively communicating on monthly performance and plans to drive growth.
• Obtain and analyse P&L reports, and conduct variance analysis when required. Ensure your team is well equipped and informed to deliver, understand and influence their respective performance reports.
• Together with both your Community Team and Headquarter teams, ensure aged receivables are followed up with to minimize late payments and ensure month-end finance reporting can be completed on time.

MEMBER EXPERIENCE AND OPERATIONS

• Ensure you and the team deliver a personalised, high-quality member experience to all members.
• Develop relationships with members and proactively understand their needs in order to bring ideas and recommendations to the table, create an action plan and ensure it is followed through to a high level, with the aim of exceeding the expectations of every member, improving the overall member experience.
• Ensure every location team delivers a well maintained, clean and functioning space for members. Assist and guide the team in managing maintenance issues and ensure member satisfaction.
• Work closely with the Director of Operations and Tech Team to adopt digital tools and systems to enhance operational efficiency and customer experience. Utilise data to form solutions.
• Together with the Events Specialist of Malaysia and Headquarter marketing team, drive community event organisation and idea generation - ensuring that each event is well organised, well-attended and content is sufficient to be utilised across social media channels.
• Attend and support internal and external events by being an ambassador of the company.

SALES

• Work with the country Community Team and Sales teams to ensure that your locations achieve and surpass annual budgets related to occupancy and profitability. The ultimate accountability of performance lies with the Country Manager.
• Lead end-to-end sales to enterprise customers - often developing custom-built solutions for teams of over 100+.
• Together with your country teams and headquarter marketing team, develop strategies and promotions to drive sales, lead generation and ultimately increase occupancy increase occupancy in your locations.
• Together with the Sales team, manage the sales funnel for triple-digit monthly deal flow, ensuring that each lead is followed up on and that negotiations are taking place to result in closure.
• Accountable for ensuring that all tours provided across the team and from you are exemplary, ensuring the team is well-trained for their venues

REAL ESTATE & EXPANSION

• Together with the Commercial and Real Estate teams, maintain strong relationships with our landlord partners - communicating effectively on performance, renewals and collaborative opportunities.
• Drive and lead the overall growth of the business in your country through further partnerships with major landlords and asset owners.
• Understand the commercial real estate market through personal market research and building and maintaining strong relationships with top brokers in the market (KL, JB, Penang), as well as potential opportunities to grow our products and services.

PEOPLE

• Set SMART personal and professional goals for your direct team via bi-annual performance reviews, and ensure that all other members of the Community Team are set ambitious personal goals.
• Assist with training and coaching your team to achieve collective and individual growth.
• Together with the People team, drive recruitment needs across your market. Assist with the interview and hiring process to ultimately make the final hiring decision with approval from the CEO.
• Manage, inspire, support and guide your team to achieve their goals, holding regular one-on-ones and team meetings for clear communication.

We are an Equal Opportunity Employer

We are committed to creating an inclusive, respectful environment that embraces individuality and talents. All appointments and promotions are made on the basis of performance and ability. We are committed to the continued development of our teams' personal skills and business acumen. All team members will be treated fairly and unbiasedly and given every encouragement to reach their potential.

Requirements

• Five-plus years experience in a customer‑facing leadership position, ideally within sales, commercial real estate or hospitality.
• Has strong commercial acumen with proven experience in managing multiple P&L’s and driving business performance.
• Demonstrable experience in managing a team with multiple layers of leadership.
• Highly personable with strong verbal and written communication.
• Exceptionally organised with the ability to multitask.
• Thrives under pressure and is solution-oriented.
• University Degree is an advantage.
• Prior experience in coworking, hospitality or commercial real estate will be advantageous.
• Fluency in English.

What We Offer

• Competitive salary reflective of your growth
• Education allowance to support external training
• A fun, dynamic working environment, working with a diverse, world‑class team across APAC.
• Variety of discounts across our growing industry partners
• Regular team and community events based on our four event pillars; Business, Community‑building, Entertainment and Wellness
• An extra day of leave to celebrate your birthday
• An annual dedicated day to volunteer at a charity of your choice
• Two days Flexcation a year, used to extend your time away by working in any of The Flexi Group locations