Corporate Secretarial, Operation Manager

Boardroom Corporate Services Sdn Bhd; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading business service provider is seeking an Operation Manager for Corporate Secretarial services in Petaling Jaya, Malaysia. The role involves delivering corporate secretarial services, managing client portfolios, and ensuring compliance with local regulations. The ideal candidate will lead a regional team, design standardized processes for service delivery, and cultivate client relationships. Benefits include medical support, education assistance, and mobile phone allowance for eligible positions.

Benefits

Medical

Education support

Dental

Parking

Mobile Phone Allowance

Qualifications

• Experience in corporate secretarial services and understanding of governance frameworks.
• Strong leadership and mentoring skills for team management.
• Ability to design and implement effective operational processes.

Responsibilities

• Lead the delivery of corporate secretarial services for clients.
• Manage compliance and operational efficiency for client portfolios.
• Build and maintain strong relationships with client stakeholders.

Skills

Client relationship management

Team leadership

Risk management

Operational excellence

Education

Bachelor's degree in relevant field

Job description

Corporate Secretarial, Operation Manager

Lead the delivery of corporate secretarial services for diverse client entities across jurisdictions. Ensure compliance, operational efficiency, and client satisfaction through standardized processes, technology enablement, and strong governance frameworks.

1) Client Service Delivery

• Act as the regional lead for corporate secretarial services to clients.
• Manage end-to-end entity lifecycle for client portfolios (incorporation, restructuring, compliance filings, liquidation).
• Ensure timely and accurate filings across jurisdictions per client SLAs.
• Serve as primary escalation point for complex governance issues.

2) Operational Excellence

• Design and implement standardized SOPs for service delivery across client accounts.
• Monitor KPIs and SLAs for turnaround times, accuracy, and compliance.
• Drive automation and digitization.

3) Client Relationship Management

• Build strong relationships with client stakeholders (Legal, Finance, Tax).
• Conduct quarterly service reviews and compliance health checks.
• Identify upsell/cross-sell opportunities for additional governance services.

4) Risk & Compliance

• Ensure adherence to local regulatory requirements for all client entities.
• Maintain accurate statutory records and registers for client portfolios.
• Support internal/external audits and provide compliance certifications.

5) Team Leadership

• Lead and mentor a regional team of corporate secretarial professionals.
• Manage resource allocation across multiple client accounts.
• Drive a culture of quality, accountability, and client‑centricity.

• Oversee billing accuracy, cost control, and profitability for client engagements.

Company Overview

Boardroom Group is one of Asia Pacific’s leading business service providers, headquartered in Singapore with operations in Malaysia, China, Hong Kong, and Australia. We provide professional services in corporate secretarial, share registration, directors’ training, accounting, payroll, and taxation to a large client base of public‑listed, private companies and multi‑national corporations.

In line with our expansion, we are looking for suitably qualified professionals to join our teams in our Malaysian offices. This is an excellent opportunity to experience professional development through exposure to clients and cultures across the region.

Application Questions

• What's your expected monthly basic salary?
• How many years of experience do you have as a Corporate Secretary?
• How many years of experience do you have as a Shared Services Manager?

Benefits

• Medical
• Education support
• Dental
• Parking
• Mobile Phone Allowance (ASST Managers & Above)