Corporate and Member Experience Analyst

AIA Hong Kong; Kuala Lumpur; On-site; MYR 30,000 - 40,000; Full time

Job summary

A leading insurance company in Kuala Lumpur is seeking individuals for policy processing and customer service roles. Successful candidates will perform administrative tasks related to new business applications, policy renewals, and customer communication. A diploma or degree in any discipline and at least 2 years of experience are required. Proficiency in Microsoft Office, especially Word and Excel, and knowledge of insurance products is advantageous. Join us in making a positive impact on customers' lives.

Qualifications

• Minimum 2 years working experience in a related field.
• Proficient in general administrative tasks.
• Experience with policy servicing and customer relations.

Responsibilities

• Process new business applications and policy renewals.
• Perform data entry and follow-up with agents.
• Update and maintain policy changes in the system.

Skills

General administrative duties

Intermediate Microsoft Word

Intermediate Microsoft Excel

Knowledge of Group insurance

Knowledge of Voluntary Scheme

Education

Diploma / Degree in any discipline

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Perform assigned tasks in an efficient and effective manner and contribute directly and indirectly to achieving the overall objectives of the Division KPI.

Process New Business/ Renewal/Policy Servicing of Voluntary Solutions Products according to the procedures set, within TAT at acceptable level of error rate which involve:-

New Business

• Perform data entry for new business application forms.
• Follow up with agents on incomplete or missing information.
• Process manual credit/debit card deductions for new business cases.
• Prepare and send follow‑up letters for unsuccessful payment deductions.
• Issuance of policy contracts upon received full payment
• Prepare and issue closure letters for non–take-up cases.
• Conduct AML (Anti–Money Laundering) screenings for new business submissions.

Renewal and Policy Servicing

• Update and maintain policy changes in the system.
• Match and process renewal payments, including cashiering activities.
• Prepare and issue policy-related correspondence letters.
• Manage and monitor the auto‑billing process for recurring payments.
• Actively monitoring suspense account and ensure the timely clearance of payment.
• Ensure all payments received from bank/clients are reconciled, cleared and updated into the system.
• Attending email enquiries from external / internal parties via CRM / Case360 system within TAT set.
• To perform other responsibilities and duties periodically or be involved in ad hoc initiatives/special projects assigned by supervisor to meet operational and/or other regulatory/compliance requirements.

Minimum Job Requirements

• Diploma / Degree in any discipline
• Minimum 2 year working experience
• Competent in general administrative duties
• Possess intermediate level of Microsoft Words and Ms-Excel Advantage added - Good knowledge of Group insurance and Voluntary Scheme

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.