Coordinator, Virtual Account Management (Sales)

Foodpanda; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading food delivery service is looking for a telesales executive in Kuala Lumpur. The successful candidate will manage and grow account revenue by making outbound calls, ensuring compliance with operational standards, and meeting daily productivity targets. Ideal candidates should have 2-3 years of client management experience, be data-sensitive, and possess excellent communication skills in English. The ability to converse in Traditional Mandarin and experience with Salesforce are added advantages.

Qualifications

• 2 to 3 years of experience in a client management role.
• Comfortable making outbound calls over digital communication tools.
• Communicate effectively in English; knowledge of Traditional Mandarin is advantageous.
• Ability to adapt to changes in operational processes.

Responsibilities

• Manage and grow revenue for each account.
• Monitor account performance metrics and ensure compliance.
• Exceed expected daily productivity in calls and sales.
• Provide operational support when needed.

Skills

Sales ability

Client management

Problem solving

Effective communication

Data sensitivity

Relationship building

Tools

Salesforce

Google applications

Job description

Responsibilities

• Have the ability to sell on the phone as second nature.
• Manage and grow the revenue of each account.
• Provide operational support when needed.
• Monitor each account’s performance metrics and ensure compliance with foodpanda’s operational standards.
• Meet and/or exceed the expected daily productivity in terms of the number of calls and sales.
• Meet requirements in the areas of documentation accuracy, partner approval and systems processing.
• Have a knack for objection handling, persuasiveness, instilling urgency and acting in a fast-paced fashion.
• Problem‑solving comes as second nature; constantly strive to provide solutions which are in sync with company offers.

Essential Experience, Skills and Knowledge

• 2 to 3 years experience within a client management role.
• As this is a 100% telesales role, the incumbent must be comfortable making outbound calls via digital communication tools over extended periods of time.
• Be able to communicate in English effectively; an added advantage is the ability to speak, read & write in Traditional Mandarin.
• Be both data‑sensitive and sales‑mined.
• Comfortable working with online business tools such as Google applications; experience with Salesforce is a plus.
• Be an excellent communicator with a consultative‑sale approach.
• Be a strong relationship builder, target‑oriented, resilient and a team player with a willingness to learn.
• Be a fast learner and able to adapt quickly to constant changes in operational processes.

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