COO/GM (High Volume F&B Contract/Catering to Gov/GLC/Pvt) Bangi/Semenyih/Sepang

Ag Staffing Malaysia; Selangor; On-site; MYR 180,000 - 240,000; Full time

Job summary

A leading staffing agency in Malaysia is seeking a COO/GM for high volume F&B contract catering. The successful candidate will oversee operational leadership and execution, manage supply chain logistics, and ensure compliance with various regulations. Candidates should have 10-15 years of experience in F&B or hospitality, with strong leadership and client relationship skills. An MBA is preferred. The position is based in Selangor and offers a competitive package with opportunities for professional growth.

Qualifications

• 10-15 years experience in F&B or hospitality operations.
• At least 5 years in a senior leadership role.
• Deep knowledge of P&L management and operational budgeting.

Responsibilities

• Oversee all operational aspects of large-scale contract execution.
• Manage budgets and forecasts.
• Ensure compliance with government and military contract regulations.

Skills

Leadership

Client relation skills

Negotiation skills

Operational budgeting

Education

Degree in Business Admin or related field

MBA (highly preferred)

Tools

Inventory Management Systems

Point-of-Sale (POS)

Enterprise Resource Planning (ERP)

Job description

COO/GM (High Volume F&B Contract/Catering to Gov/GLC/Pvt) Bangi/Semenyih/Sepang

1. Operational Leadership & Contract Execution

Oversee all operational aspects of large-scale F&B contract execution, ensuring strict adherence to contractual terms, quality standards, & service level agreements (SLAs) for Government, Military, and Commercial Business clients.

Streamline & optimize kitchen operations, food preparation processes, serving methodologies, & meal delivery schedules to ensure high quality and efficiency.

Implement robust quality assurance & control programs, especially concerning food safety, hygiene, & compliance with local health regulations (HALAL / Local Government Requirements, Military Operating Standards)

Drive continuous improvement initiatives to enhance service delivery & cost-effectiveness.

Full accountability of the company's Profit & Loss (P&L) results for all operational activities.

Develop, manage, & monitor operating budgets and forecasts.

Identify opportunities for cost optimization & revenue generation.

Implement financial controls & reporting mechanisms to track key performance indicators (KPIs) & drive accountability across operational units.

Approve expenditures & resource allocation within budget guidelines.

3. Supply Chain, Logistics, & Inventory Management

Directly manage & optimize the end-to-end supply chain from procurement to consumption.

Oversee warehousing operations, ensuring efficient storage, proper stock rotation (FIFO/FEFO), & minimizing spoilage/waste.

Develop & manage logistics plans for timely & reliable delivery of raw materials & prepared meals to multiple, often remote or regulated, contract sites.

Implement effective inventory management software & procedures to maintain accurate stock levels, manage par stock, & reconcile physical inventory with system records.

4. Compliance & Audit Parameters

Ensure the company adheres to all Government and Military contract regulations, health standards, & Basic Malaysian Labour Laws (e.g., Employment Act 1955, min wage regulations).

Coordinate & lead internal and external audits (financial, operational, and food safety/HALAL), implementing corrective actions promptly.

Oversee a robust Repair and Maintenance (R&M) program for all operational assets, including kitchen equipment, vehicles, & facilities, ensuring minimal operational downtime & compliance with safety standards.

Establish preventative maintenance schedules & manage R&M budgets effectively.

6. Client & Stakeholder Relations

Act as the primary operational liaison with high-level contacts from Government, Military, & major Private clients.

Build & maintain strong, collaborative client relationships to ensure contract retention & identify opportunities for service expansion.

Address & resolve complex operational issues or client escalations efficiently & professionally.

Must be proficient or quickly become proficient in utilizing basic operating software relevant to the F&B industry, including:

Inventory Management Systems (IMS)

Point-of-Sale (POS) & catering management software.

Enterprise Resource Planning (ERP) systems for financial reporting & planning.

Lead the selection, implementation, & integration of new technology solutions to enhance operational efficiency.

🔍 Requirements & Qualifications

Education

Degree in Business Admin, Operations Management, Hospitality Management, or a related field. An MBA is highly preferred.

Experience

Min 10-15 years of progressive experience in F&B or hospitality operations, with at least 5 years in a senior leadership role (VP of Operations, Director of Operations). Direct experience with large-scale contract feeding, military/government contracts, or institutional catering is an advantage.

Knowledge

Mandatory: Deep knowledge of P&L management, operational budgeting, supply chain logistics, & inventory management. Strong understanding of Msian Labour Law essentials, audit processes, and F&B Repair & Maintenance (R&M) requirements.

Skills

Proven ability to lead & mentor large, diverse teams. Exceptional client relation & negotiation skills. High proficiency in basic operating software & Microsoft Office Suite.

📈 Desired Attributes

Strategic Vision: Ability to translate strategic plans into actionable, measurable operational goals.

Resilience & Adaptability: Proven track record of managing complex, high-pressure environments, especially those dictated by stringent client/government contracts.

Integrity: Absolute commitment to ethical operations, transparency, & regulatory compliance.

These KPIs are organized across the key areas of responsibility: Financial Performance, Operational Efficiency, Quality & Compliance, & Client Relations.