Controller Hub Control Centre

Malaysia Aviation Group; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A national aviation company located in Malaysia is seeking a skilled individual to coordinate ground handling operations, ensure service deliveries, and manage daily flight activities. The ideal candidate will possess a degree and significant experience in airport operations and customer service, showing good leadership and project management skills. This role aims to maintain safety, security, and high-quality standards while meeting operational targets.

Qualifications

• 4+ years experience in airlines, airport, or customer services industry.
• Minimum 5 years in airport operations related to Airlines Ground Handling.

Responsibilities

• Coordinate AeroDarat Services for aircraft upgrades or gate changes.
• Point of contact for daily flight activities at AeroDarat Services.
• Monitor and track ground handling activities at KLIA.
• Report issues affecting operations to HCC Manager.
• Ensure safety, security, and high quality service standards.

Skills

Good leadership quality and driving the team

Well versed with IATA Standard ground handle agreement

Project management skill

Good decision making in daily operation matters

Education

Degree in any discipline

Minimum SPM qualifications

Job description

Qualifications

• Possess a degree in any discipline with experience in Customer Engagement, IT or Analyst. Minimum SPM qualifications but with minimum 4 years experience in airlines, airport, or customer services industry

Experience

• Minimum 5 years in airport operations related to Airlines Ground Handling, Airport or Airlines Operations and Customer Service and Engagement

Skills & Knowledge

• Good leadership quality and driving the team
• Well versed with IATA Standard ground handle agreement
• Project management skill
• Good decision making in daily operation matters

Responsibilities

• A coordinator for AeroDarat Services on the request for upgrading or swapping of aircraft or change of gate
• A point of contact among AeroDarat Services operating units in handling daily flight activities.
• Monitor and track status of ground handling activities including Catering, AIC, Passenger Services, GSE, RSNT, RAMP and Baggage handling at KLIA.
• Alert and highlight to HCC Manager for any problem or situation encountered by AeroDarat Services operational units at KLIA or other stations that may cause delay or service breakages.
• To promote safety and security standard; and high quality service standard delivered to ADS customers.

Role Purpose

Ensuring OTP and Service Deliveries are as per AeroDarat Services target. A primary point of contact between HCC and other departments in order to ensure flight turn around activities are as per precision timing. Proficient in making operational decisions and necessary coordination on behalf of AeroDarat Services according to agreed SLA.