Contract Logistics Customer Service Specialist (PTP)

Kuehne & Nagel; Johor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global logistics leader is seeking a Contract Logistics Customer Service Specialist in Johor, Malaysia. You will manage customer needs while ensuring seamless supply chain processes, including order management and compliance with contractual obligations. The ideal candidate has at least 2 years of customer service experience, strong communication skills, and proficiency in Microsoft Office and SAP S/4 HANA. This position offers an opportunity for career development within a collaborative and supportive work environment.

Benefits

Structured training programs

Opportunities for career development

Supportive work culture

Qualifications

• Minimum 2 years of experience in customer service or administrative support, ideally in logistics.
• High attention to detail and accuracy in documentation and billing.
• Proactive, organized team player thriving in a fast-paced environment.

Responsibilities

• Manage customer needs and respond to requests in a timely manner.
• Process orders in the system and communicate order status to customers.
• Ensure compliance with customer contractual obligations.

Skills

Strong communication

Coordination

Problem-solving

Customer-focused mindset

Attention to detail

Tools

Microsoft Office

SAP S/4 HANA

Job description

Contract Logistics Customer Service Specialist (PTP)

It’s More Than a Job

As a Contract Logistics Specialist at Kuehne+Nagel, you will manage end-to-end warehousing operations for our customers. By doing so with precision, you contribute not only to the success of your team but also to the daily operations and overall success of the warehouse and distribution centers. For example, storing and delivering delicate flowers and fresh ingredients to local stores for everyday meals and family celebrations. At Kuehne+Nagel, our work truly contributes to more than we imagine.

How you create impact

Your primary objective will be to provide an outstanding level of service by managing customer needs, completing all required tasks effectively + efficiently, ensuring that all supply chain process are seamless. You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives.

• To respond to customer requests in a timely quickly, identifying + solving issues, complaints or disputes in a professional manner.
• To manage + process received orders in the system, handing them over to the warehouse operations team for completion.
• To communicate with customers regarding the order status or when issues arise.
• To prepare + sort documents such as cycle count reports, invoices; identifying + interpreting data for system entry.
• To coordinate with customer to submit billing as per agreed timeframes along with required supporting documents, monitor + follow up any discrepancies in original tax invoices, escalating as necessary.
• To identify + implement solutions aimed at continuous improvements within the customer portfolio (e.g. data quality, turnaround times, + customer satisfaction).
• To ensure compliance with all customer contractual obligations on the part of the company.

What we would like you to bring

• Minimum 2 years of experience in customer service, order management, or administrative support, ideally within logistics or warehousing.
• Strong communication, coordination, and problem-solving skills with a customer-focused mindset.
• High attention to detail and accuracy in documentation, billing, and data entry.
• Proficiency in Microsoft Office; experience with SAP (preferably S/4 HANA or as a Superuser) is an advantage.
• A proactive, organized team player who thrives in a fast-paced, collaborative environment.

What's in it for you

• Opportunity to build your career with Kuehne+Nagel, a global leader in logistics and supply chain solutions.
• Exposure to end-to-end contract logistics operations, working closely with both customers and internal teams.
• Supportive and inclusive work culture that values collaboration, learning, and career development.
• Access to structured training programs and opportunities to upskill in systems like SAP S/4 HANA.

Who We Are

Logistics shapes our daily lives – from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your everyday work goes beyond logistics; it supports both the small and significant moments in people’s lives around the world.

As a global leader with a solid structure and a forward-looking vision, we offer a safe and stable environment where your career can make a real impact. Whether we are helping deliver vital medicines, developing sustainable transport solutions, or supporting local communities, your career will contribute to far more than you can imagine.