Content Moderator - Vietnamese - Penang

Teleperformance; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

Join a forward-thinking company as a Content Moderator, where you will play a vital role in ensuring safe online experiences for users worldwide. This position involves reviewing and managing internet content, often of a sensitive nature, while adhering to established community guidelines. You will be part of a dynamic team that values mental resilience and attention to detail, ensuring that every piece of content meets the highest standards. With opportunities for continuous training and a strong emphasis on employee wellness, this role is perfect for those looking to make a meaningful impact in the digital landscape. Embrace the challenge and contribute to a safer online community!

Benefits

Health and Wellness Programs

Continuous Training Opportunities

Diversity and Inclusion Initiatives

Qualifications

• Bachelor’s Degree or Diploma in any discipline is required.
• B2 level English proficiency is essential for this role.

Responsibilities

• Review and manage user-uploaded content according to client policies.
• Comply with key performance indicators and maintain quality standards.

Skills

Attention to Detail

Ability to Handle Sensitive Content

Multitasking

Customer Service

Education

Bachelor’s Degree or Diploma

Tools

Microsoft Windows

Microsoft Office

Job description

Overview

The role

Think of this role as someone who will ensure safe experiences for both people and businesses across the global, online digital community.

As a Content Moderator, you will be instrumental in keeping the global digital community safe. You will be working at a computer each day, reviewing and managing internet content which at times will be of a sensitive or graphic nature, and you will be trained on how to apply the client's policies, and then use these policies to uphold the established community guidelines.

This is NOT a work from home position.

Qualifications

Education background:

• Bachelor’s Degree or at least Diploma or equivalent in any discipline.
• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension).

Essential Requirements:

• Experience of working in a high transactional role, in a KPI driven environment.
• A background in either content moderation, customer service or any other role that involves working with daily targets.
• You will have a track record that demonstrates your ability to perform multiple tasks while paying close attention to detail.
• Mentally and emotionally able to handle offensive or disturbing behaviour, language, and content.
• Availability to work rotational shifts.
• Must be able to speak, read and write the required language to support the role.

Preferred requirements:

• Deep familiarity with social media, internet laws, policy regulations and market knowledge.
• Content Moderation experience is preferred, but not essential.
• Bachelor's degree is preferred; however, it is not essential.

Technical Skills:

• Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office.

Responsibilities

• Review, classify and/or eliminate content uploaded by users, according to the parameters and policies defined by the client.
• Comply with the key performance indicators defined by the specific client operation and maintain a high level of quality in each case that you review.
• Make timely escalations in accordance with established procedures.
• Comply with corporate confidentiality policies and ensure the appropriate handling of customer information, to guarantee information security.
• Participate in continuous training programs established by the company for optimal development in the role.
• Comply with all instructions and procedures related and complementary to the role.
• Be attentive to the communications that arrive through the different communication channels of the company.

At TP we care deeply about the Health and Wellness of our employees, and we provide a dedicated Trust & Safety wellness program to promote and support whole person wellness throughout your employment journey. We have dedicated Wellness teams for each account who work to integrate wellness across the entire employee experience and our moderation teams are strongly encouraged to actively participate in training, group sessions, planned activities and initiatives, to foster a culture of Wellness.

TP is an equal opportunity employer and values diversity in our company. Therefore, we do not discriminate based on race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected status.