Content Moderator - Thai - Penang

Teleperformance; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

Join a forward-thinking company as a Content Moderator, where you'll play a crucial role in ensuring safe online experiences. This position involves reviewing and managing diverse internet content, sometimes sensitive or graphic, while adhering to community guidelines. You'll be part of a dedicated team that values employee wellness and provides continuous training and support. If you're detail-oriented, capable of handling challenging content, and thrive in a KPI-driven environment, this opportunity is perfect for you. Embrace a role that not only challenges you but also contributes to the safety of the global digital community.

Benefits

Wellness Programs

Continuous Training

Diversity and Inclusion Initiatives

Qualifications

• Experience in high transactional roles with KPI focus.
• Ability to manage sensitive content and multitask effectively.

Responsibilities

• Review and classify user-uploaded content based on client policies.
• Maintain high quality and comply with performance indicators.

Skills

Attention to Detail

Ability to Handle Sensitive Content

Multitasking

KPI Driven Performance

Customer Service

Education

Bachelor's Degree

Job description

Overview

The role

Think of this role as someone who will ensure safe experiences for both people and businesses across the global, online digital community.

As a Content Moderator, you will be instrumental in keeping the global digital community safe. You will be working at a computer each day, reviewing and managing internet content which at times will be of a sensitive or graphic nature. You will be trained on how to apply the client's policies and then use these policies to uphold the established community guidelines.

This is NOT a work from home position.

Qualifications

Essential Requirements:

1. Experience of working in a high transactional role, in a KPI driven environment.
2. A background in either content moderation, customer service or any other role that involves working with daily targets.
3. You will have a track record that demonstrates your ability to perform multiple tasks while paying close attention to detail.
4. Mentally and emotionally able to handle offensive or disturbing behaviour, language, and content.
5. Availability to work rotational shifts.

Preferred Requirements:

1. Deep familiarity with social media, internet laws, policy regulations and market knowledge.
2. Content Moderation experience is preferred, but not essential.
3. Bachelor's degree is preferred, however not essential.

At TP, we care deeply about the health and wellness of our employees, and we provide a dedicated Trust & Safety wellness program to promote and support whole person wellness throughout your employment journey. We have dedicated Wellness teams for each account who work to integrate wellness across the entire employee experience, and our moderation teams are strongly encouraged to actively participate in training, group sessions, planned activities and initiatives to foster a culture of wellness.

TP is an equal opportunity employer and values diversity in our company. Therefore, we do not discriminate based on race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected status.

Responsibilities

1. Review, classify and/or eliminate content uploaded by users, according to the parameters and policies defined by the client.
2. Comply with the key performance indicators defined by the specific client operation and maintain a high level of quality in each case that you review.
3. Make timely escalations in accordance with established procedures.
4. Comply with corporate confidentiality policies and ensure the appropriate handling of customer information to guarantee information security.
5. Participate in continuous training programs established by the company for optimal development in the role.
6. Comply with all instructions and procedures related and complementary to the role.
7. Be attentive to the communications that arrive through the different communication channels of the company.