Content Moderator Team Lead - KL

Teleperformance USA; Petaling Jaya; On-site; MYR 50,000 - 90,000; Full time

Job summary

A leading company in customer experience management seeks a strategic and analytical team manager skilled in leadership and problem-solving. You will guide a high-performing team, engage in global solutions, and ensure excellent user experiences, all while advocating for users in your market.

Qualifications

• Minimum 2 years of people management experience.
• Experience in a complex, fast-paced environment is significant.
• Strong strategic thinking abilities.

Responsibilities

• Provide mentorship and career development to team members.
• Lead projects involving quantitative analysis and strategy development.
• Establish team goals and measure progress.

Skills

Analytical skills

Creative problem-solving

Excellent communication

Education

Bachelor Degree

Job description

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Responsibilities:

• Provide mentorship, guidance and career development to members of your team
• Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions
• Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results
• Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication
• Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions

Minimum requirements:

• Bachelor Degree preferred
• Significant experience in a complex fast paced environment
• Minimum 2 years of prior relevant people management experience
• Strategic thinker with strong analytical and creative problem-solving skills
• Excellent written and verbal communication skills
• Passion for ensuring an excellent user experience