Content Moderator Team Lead

Agensi Pekerjaan JobScoper Sdn. Bhd.; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A recruitment agency in Malaysia is seeking a Team Lead for Content Moderation to oversee a team ensuring quality and compliance. The role demands a minimum of 2-3 years of experience in BPO or supervisory positions. Strong proficiency in English and excellent management skills are essential. This position offers benefits like annual leave, EPF, SOCSO, and a five-day work week.

Benefits

Annual Leave and Sick Leave

EPF and SOCSO

Allowance Provided

5 working days

Qualifications

• Minimum 2-3 years experience in BPO, content moderation, or supervisory roles.
• Ability to work in a fast-paced environment and handle sensitive content.

Responsibilities

• Lead and manage a team of content moderators to ensure quality.
• Monitor daily operations, allocate tasks, and provide coaching.
• Handle escalations and ensure timely resolution of issues.
• Prepare reports on performance and quality metrics.
• Collaborate with cross-functional teams to improve processes.

Skills

Strong proficiency in English

People management

Problem-solving skills

Job description

Responsibilities

• Lead and manage a team of content moderators to ensure quality, accuracy, and compliance with guidelines.
• Monitor daily operations, allocate tasks, and provide coaching to drive team performance.
• Handle escalations and ensure timely resolution of issues.
• Prepare reports on performance, productivity, and quality metrics.
• Collaborate with cross-functional teams to improve processes and workflows.

Qualifications

• Strong proficiency in English.
• Minimum 2-3 years experience in BPO, content moderation, or supervisory roles.
• Strong people management, communication, and problem-solving skills.
• Ability to work in a fast-paced environment and handle sensitive content.

Benefits

• Annual Leave and Sick Leave
• EPF and SOCSO
• Allowance Provided
• 5 working days