Content Moderator (Mandarin / Vietnamese / Filipino / Thai)

Gientech; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A gaming company in Kuala Lumpur is seeking a candidate to investigate cheating reports and player ban appeals. This role involves analyzing user complaints, assessing anti-cheat systems, and monitoring player-generated content. The ideal candidate should have a bachelor's degree and strong communication skills, with proficiency in English and additional languages being a plus. The position offers flexible hours with a shift-based system and several employee benefits including annual leave and team activities.

Benefits

14 days of annual leave

Team-building activities & birthday celebrations

Office within walking distance from public transport

Qualifications

• Proficiency in additional languages is a plus (Mandarin/Thai/Vietnamese/Filipino).
• Prior experience in the internet or gaming industry is advantageous.

Responsibilities

• Investigate overseas cheating reports and player ban appeals.
• Assess anti-cheat systems to minimize false positives.
• Analyze user complaints and support developers.
• Monitor and review all player-generated content.
• Identify and remove inappropriate material.

Skills

Proficiency in English

Gaming experience, especially in FPS

Strong communication and interpersonal skills

Good teamwork spirit

Strong sense of responsibility

Education

Bachelor’s degree or above

Job description

Responsibilities

Investigate overseas cheating reports and player ban appeals through evidence and video review.

Assess anti‑cheat systems to minimize false positives and enhance game integrity.

Analyze user complaints, identify root causes, and support developers in implementing fixes.

Monitor and review all player‑generated content (text, image, voice, video).

Proactively identify and remove inappropriate material, including adult content, violent, and cyberbullying.

Requirements

• Proficiency in English; additional Mandarin/Thai/Vietnamese/Filipino language ability (near native level and above, preferably with a language certificate).
• Strong gaming experience, especially in FPS (first‑person shooter) games.
• Bachelor’s degree or above required (fresh graduates are welcome).
• Prior experience in the internet or gaming industry is a plus.
• Positive working attitude, strong communication and interpersonal skills, good teamwork spirit, and a strong sense of responsibility.

Working Location

KL Sentral (accessible by public transport)

Work Schedule

24/7 operations, 5 working days per week, shift‑based system

What You’ll Get

• 14 days of annual leave
• Team‑building activities & birthday celebrations
• Office within walking distance from public transport

Be careful – Don’t provide your bank or credit card details when applying for jobs. Don’t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.