Content Moderator – Mandarin/Chinese language

Cognizant; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading professional services company in Kuala Lumpur is seeking a Content Review Associate to ensure compliance with policies on a prominent video-sharing platform. This role demands strong decision-making skills, the ability to analyze content, and a passion for social media. Successful candidates will uphold high standards of communication and be proactive in problem resolution in a fast-paced environment.

Benefits

Collaborative workplace

Career development opportunities

Supportive team environment

Qualifications

• Ability to triage and escalate borderline cases.
• Strong interpersonal skills to support team roles.
• Desire to deliver to a high standard.

Responsibilities

• Understand and remain up to date with client’s policies.
• Review user reports regarding website content.
• Make well-balanced decisions and help resolve inquiries.
• Investigate and resolve issues reported by users.
• Review content within agreed turnaround times.

Skills

Logic-based decision making

Excellent communication (verbal and written)

Passion for corporate mission

Quick learner

Organizational skills

Attention to detail

Proactive approach

Ability to manage multiple projects

Team-oriented mindset

Passion for social media

Job description

Summary

As a Content Review Associate on the world's most loved video-sharing website, you will provide dynamic service and support in relation to the productivity and compliance requirements of our clients. Dedicated to quality, you will use your problem-solving skills to continuously deliver value to our clients. Projects where Cognizant would position you, will allow you to develop as a specialist decision maker on topics that will be very pertinent global issues around social values, free speech and health and safety.

Key Areas and Focus

Social media regulation, online free speech, Internal controls, Support for vulnerable sections of the society, EU policy making, Business process efficiency, project management, Quality improvement – These are some of the qualities and areas of interest we are looking for in our prospective team members.

Responsibilities

• Understand and remain up to date with client’s policies and guidelines.
• Review user reports regarding website content.
• Analyse and identify content on creator channels that is not in compliance with requirements and flag for action in a timely manner.
• Make well-balanced decisions and help resolve inquiries according to defined policies and procedures.
• Serve as an advocate for the user community.
• Investigate and resolve issues that are reported on such as requests for account support and reports of potentially abusive content.
• Review the reported content within agreed turnaround times and standards of quality.
• Recognize trends and patterns and elevate issues outside policy.
• Fulfil base productivity and quality requirements of the client.
• Respond to user inquiries with high quality, speed, empathy, and accuracy.
• Gather, analyse, and utilise relevant data to develop ways to improve overall user experience.
• Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of user community.
• Identify inefficiencies in workflows and suggest solutions.
• Review of sensitive content sometimes involving graphic or disturbing subject matter.

Professional Skills Requirements

• Well-developed logic-based decision making and ability to triage and escale borderline cases
• Excellent communication (verbal and written), facilitation, and interpersonal skills
• Passion for corporate mission and ensuring a world class user support experience
• Quick learner and adaptable to learn new processes, concepts, and skills
• Excellent organisational and time management skills
• Results-oriented, self-directed, and inquisitive
• Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard
• A reliable, proactive approach to entrusted tasks
• Ability to work collaboratively and independently while managing multiple complex projects, assignments and/or responsibilities
• Highly motivated with the ability to thrive in a fast-paced, high energy, and demanding team-oriented environment
• Passion for social media. Conversant with channels that provide on demand Video
• Neutral mindset to alternative video content that needs classification

Must Have Some Inclination Towards

• Social media regulation
• Online free speech
• Govt regulated Internet controls
• Support for vulnerable sections of the society
• EU policy making
• Business process efficiency

The Cognizant community

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About Cognizant

Cognizant (Nasdaq: CTSH) engineer’s modern businesses. We help our clients modernise technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.

About us

Cognizant is one of the world's leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, colour, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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