Content Moderator (Korean Speaker)

Cognizant; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global IT services provider in Kuala Lumpur is seeking a Brand Safety and Platform Specialist to ensure the safety and integrity of online platforms. This role requires proficiency in Korean and English, strong analytical skills, and the ability to work rotational shifts. You will monitor content for compliance, conduct investigations into potential breaches, and collaborate with cross-functional teams to improve safety protocols. A proactive approach and attention to detail are essential for this position.

Qualifications

• Proficiency in reading, writing, and speaking Korean is essential.
• Strong analytical skills to assess and address safety concerns.
• Attention to detail for accuracy in translations.

Responsibilities

• Monitor online content for compliance with safety guidelines.
• Collaborate with teams to resolve safety issues.
• Investigate potential safety breaches and report findings.

Skills

Proficiency in Korean (TOPIK 5 or 6)

English language skills

Analytical skills

Attention to detail

Adaptability

Excellent communication skills

Job description

Job Summary

Join our dynamic team as a Brand Safety and Platform Specialist where you will play a crucial role in ensuring the safety and integrity of our online platforms. With a focus on Korean and English language skills you will contribute to maintaining a secure environment for our users. This role requires rotational shifts and offers a work-from-office model providing a collaborative and engaging work environment.

Responsibilities

• Monitor and analyze online content to ensure compliance with brand safety guidelines and standards.
• Collaborate with cross-functional teams to address and resolve safety issues on the platform.
• Utilize Korean (Preferably with TOPIK 5 or 6) and English language skills to accurately translate and interpret content for safety assessments.
• Conduct thorough investigations into potential safety breaches and provide detailed reports.
• Implement proactive measures to prevent future safety incidents on the platform.
• Engage with users and stakeholders to gather feedback and improve safety protocols.
• Stay updated on industry trends and best practices in brand safety and online content management.
• Provide training and support to team members on brand safety procedures and language translation.
• Develop and maintain documentation for safety processes and guidelines.
• Assist in the development of new safety features and tools for the platform.
• Ensure timely and effective communication of safety updates and changes to relevant parties.
• Participate in rotational shifts [24/7] to provide continuous support and coverage for safety operations.
• Contribute to the overall mission of creating a safe and trustworthy online environment for users.

Qualifications

• Demonstrate proficiency in reading writing and speaking Korean (TOPIK 5 or 6) and English to effectively manage content.
• Possess strong analytical skills to assess and address safety concerns.
• Have a keen eye for detail to ensure accuracy in translations and safety assessments.
• Show adaptability to work in rotational shifts and handle dynamic work environments.
• Display a proactive approach to problem-solving and safety enhancement.
• Exhibit excellent communication skills to collaborate with diverse teams.