Content & Marketplace Operations Manager

Xsolla; Kuala Lumpur; On-site; MYR 55,800 - 78,120; Full time

Benefits offered by this job

Health insurance for employees and dependants

Flexible working hours

Latest work tools and hardware

Professional development opportunities

Job summary

A leading digital platform company in Kuala Lumpur is seeking a Content & Marketplace Operations Manager. The ideal candidate will manage content across various digital surfaces, including x.la and Xsolla Mall. This role requires strong organizational skills and experience in content operations, alongside familiarity with AI tools for content management. This position offers a dynamic environment, emphasizing collaboration and personal growth.

Qualifications

• 2–5 years of experience in content operations, digital merchandising, or similar roles.
• Experience managing homepage or platform content and content calendars.
• Demonstrated experience applying AI tools to content operations.

Responsibilities

• Own content roadmap and prioritize tasks as directed by stakeholders.
• Manage day-to-day live operations across multiple platforms.
• Coordinate campaign launches and ensure content quality.

Skills

Experience in content operations

Strong organizational skills

Analytical mindset

Familiarity with CMS platforms

Ability to manage multiple stakeholders

Job description

We are looking for a Content & Marketplace Operations Manager to own how content, campaigns, and partner experiences are surfaced across x.la, Xsolla Mall, and key homepage surfaces. This role is responsible for turning cross‑functional priorities from Marketing, Business Development, Product, SEO, and Paid Media into a clear, prioritized content roadmap that drives awareness, engagement, and adoption across the ecosystem. You will operate as a strong individual contributor with real ownership — consulting stakeholders, owning prioritization, and ensuring alignment with the VP of Marketing and VP of Xsolla Partner Network.

Marketplace & Homepage Ownership

• Execute the content and placement plan across x.la and Xsolla Mall homepage and marketplace surfaces, as directed by Marketing, BD, and Product stakeholders.
• Maintain the operational content programming roadmap, translating strategic priorities from Marketing, BD, and Product into actionable live‑ops timelines.
• Translate launches, campaigns, and partner initiatives into clear marketplace programming for execution.
• Ensure alignment with leadership on priorities and trade‑offs.

Content Operations & Live Ops

• Manage day‑to‑day live operations across homepage tiles, featured placements, storefronts, and promotional modules.
• Maintain content freshness, cadence, and quality across all marketplace surfaces.
• Coordinate campaign launches and updates, including scheduling, QA, and go‑live execution.
• Work with stakeholders on a content calendar, planning out updates over time.
• Work closely with Ops and Product teams to execute within existing CMS and tooling constraints.
• Manage localization of landing pages and promotional assets with regional teams to ensure accurate and market‑relevant content delivery.

Cross-Functional Coordination & Prioritization

• Serve as the main point of contact for marketplace content execution requests from Marketing, BD, and other stakeholders.
• Consult stakeholders to understand operational objectives, then own prioritization and sequencing of live‑ops content.
• Proactively flag conflicts, capacity risks, and trade‑offs, ensuring leadership alignment.

Performance & Optimization

• Provide operational tracking for live content, reporting on immediate performance indicators such as:
• CTR and engagement
• Platform health (freshness, utilization)
• Partner with data and ops teams to ensure content performance dashboards are available and actionable for live‑ops decisions.
• Implement content and placement optimizations based on performance insights and marketing strategy.
• Support experimentation efforts (e.g. placement testing, A/B tests where feasible).

Scaling & Enablement

• Support x.la’s evolution into a scalable ecosystem of partner, brand, influencer, and creator storefront pages.
• Help define templates, repeatable processes, and operating standards to support scale.
• Normalize processes across x.la and Xsolla Mall where possible, adapting where necessary.
• Provide structured feedback to ops and product teams on tooling gaps and improvement opportunities.
• Build up a Content Calendar process to lay out a roadmap for content development.

Requirements

• 2–5 years of experience in content operations, digital merchandising, marketplace operations, or similar roles.
• Experience managing homepage or platform content, content calendars, or live digital surfaces.
• Demonstrated experience applying AI tools and agentic AI workflows (LLMs, AI agents, automation platforms) to content operations — not just familiarity, but practical integration into day‑to‑day work.
• Ability to identify repetitive operational processes and design AI‑driven automations (including autonomous or semi‑autonomous agents) to improve speed, consistency, and scale.
• Comfort working with evolving AI tooling; willingness to experiment with and iterate on AI agents and AI‑assisted workflows.
• Strong organizational skills with the ability to balance multiple stakeholders and priorities.
• Comfortable working in evolving systems and building processes where tools are still maturing.
• Analytical mindset with experience using data to guide decisions.
• Familiarity with CMS platforms, project tracking tools, and dashboards.

Nice To Have (AI Automation Skills)

• Experience building agentic workflows using tools such as Claude, n8n, or similar platforms.
• Familiarity with connecting AI tools to operational systems (CMS, project management, communication platforms) for end‑to‑end automation.
• Track record of reducing manual operational overhead through AI‑assisted processes.

Benefits

• Convenient work tools: Latest Mac workplaces + additional hardware to make you more effective at work; Google Chat, Gmail, Google Drive, Confluence, Jira, GitLab.
• Professional growth: Free trainings and participation in specialized conferences; rich knowledge exchange within the company.
• More perks: Health insurance (Medical, dental, and optical) for employees and dependants; flexible hours; no dress code; comfortable and new office environment.

The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all‑inclusive. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla KL Sdn Bhd takes your privacy very seriously, and will not sell or externally distribute any data received during the hiring process. Pursuant to the Personal Data Protection Act 2010 (“PDPA”), Xsolla KL Sdn Bhd is mindful and committed to the protection of your personal information and your privacy. Please direct any inquiries regarding your data privacy to [email protected] .

For more vacancies: https://xsolla.com/careers

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.