CONTACT CENTER EXECUTIVE

Brain Recruit; Iskandar Puteri; On-site; MYR 28,000 - 44,000; Full time

Job summary

Jora Malaysia is seeking a dedicated Customer Service Representative in Iskandar Puteri, Johor. You will handle customer inquiries via phone and other channels, provide solutions, and maintain accurate case records.

The role requires strong Bahasa Malaysia & English communication, willingness to work rotational shifts, and 6 days per week including weekends and public holidays. Prior customer service experience is an advantage.

Qualifications

• Good communication skills in Bahasa Malaysia and English.
• Customer service experience is an advantage.
• Comfortable working on rotational shifts.
• Willing to work 6 days per week, including weekends and public holidays.
• Able to work in Iskandar Puteri, Johor.

Responsibilities

• Handle customer enquiries via phone and other communication channels
• Assist customers with their requests and provide appropriate solutions
• Handle complaints professionally and efficiently
• Record and update customer information and case details
• Follow company procedures and service standards

Skills

Bahasa Malaysia

English

Customer service

Rotational shifts

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

JOB RESPONSIBILITIES

• Handle customer enquiries via phone and other communication channels


• Assist customers with their requests and provide appropriate solutions


• Handle complaints professionally and efficiently


• Record and update customer information and case details


• Follow company procedures and service standards

REQUIREMENTS

• Good communication skills in Bahasa Malaysia & English


• Customer service experience is an advantage


• Comfortable working on rotational shifts


• Willing to work 6 days per week, including weekends & public holidays


• Able to work in Iskandar Puteri, Johor

WORKING SCHEDULE

• 6 working days per week


• Rotational shifts