Contact Center Advisor with German - 24/7

Teleperformance; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading service provider in Kuala Lumpur is looking for a Customer Service Specialist with a strong command of the German language. Responsibilities include contacting customers regarding card-related services and ensuring customer satisfaction through effective problem-solving. The ideal candidate will possess excellent organizational skills and some customer service experience. This role offers a competitive salary ranging from 7500 to 10,500 PLN gross monthly, along with private health insurance and a sports card subsidy.

Benefits

Employment contract

Private health insurance

Sports card subsidy

Life insurance

Social events and charity actions

Qualifications

• Excellent command of German language (C1/C2) required.
• Good command of English language (B1+) is beneficial.
• Any customer service experience is an advantage.

Responsibilities

• Contact with customers and banks mainly by telephone.
• Solve problems and ensure customer satisfaction.
• Work in shifts as part of a 24/7 team.

Skills

Excellent command of German language

Good command of English language

Proactivity

Organizational skills

Job description

Contact Center Advisor with German - 24/7

Miejsce pracy: Kraków

We are looking for committed, communicative, and organized individuals to fill the role of Customer Service Specialists at a leading provider of innovative payment solutions and financial services.

With a commitment to excellence and a passion for innovation, we empower businesses and consumers alike to thrive in an increasingly digital world.

Your tasks:

• Contact with customers/banks mainly by telephone.
• Topics: cards and card-related services, e.g.: card blocking, contacting customers to block/unblock cards in case of fraud, transaction information, card statements.
• Solve problems, follow company rules, and ensure customer satisfaction.
• Work with teams and partners to ensure smooth processes.

Our requirements

• Excellent command of German language (C1/C2).
• Good command of English language (B1+).
• Any experience in customer service will be beneficial.
• Proactivity and the ability to organize your work environment.
• Willingness to work hybrid from Kraków office (2-3 times per week).
• Training in the office in Krakow, 3-4 weeks, 8 hours every day from Monday to Friday.
• Readiness for an equivalent working time system. Our team will work 24/7, with shift hours depending on the employer's needs. At the moment and soon, these will be between 7 a.m. and 8 p.m. Shifts are usually 8 hours long. In the future, there may also be evening/night shifts, but at the moment, this part of the shift is already covered by currently employed staff. You will have 2 working weekends and 2 free weekends per month.

What we offer

• Employment contract, with salary: 7500-10 500 gross/month: base 6000-9000PLN gross + language bonus 1500 PLN gross + additionally, a performance-based bonus (up to a maximum of 12% of the base salary per month).
• Private health insurance.
• Sports card subsidy.
• Life insurance.
• Social events, charity actions, and opportunities to integrate with colleagues.

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