Consumer Redress Officer

CTOS Data Systems Sdn Bhd; Petaling Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading digital credit solutions provider in Malaysia is seeking a Redress Officer to manage customer enquiries and complaints. The role requires a diploma and proficiency in English and Bahasa Malaysia. Responsibilities include replying to inquiries, maintaining a positive attitude, and performing data entry in the Case Management System. Ideal candidates should possess strong communication skills and customer service experience, with a customer-centric mindset. Competitive remuneration and support for professional growth are offered.

Qualifications

• Diploma/Post Graduate Diploma/Professional Degree in related fields or equivalent.
• Proficient in written and spoken English and Bahasa Malaysia.
• Customer-centric with good interpersonal skills.

Responsibilities

• Timely, professional reply to all incoming enquiries and complaints.
• Work cross-functionally and interact regularly with internal stakeholders.
• Track, monitor and create timely reports on customer enquiries.

Skills

Strong communication and interpersonal skills

Proficient in written and spoken English

Proficient in written and spoken Bahasa Malaysia

Customer Service/Call centre experience

Education

Diploma/Post Graduate Diploma/Professional Degree in related fields

Tools

Case Management System

Job description

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Responsibilities

• Timely, professional and accurate reply to all incoming enquiries and complaints about credit report and information received via email and other formats.
• Attend to enquiries and complaints within stipulated timeline.
• Work cross-functionally and interact regularly with internal stakeholders in a positive and expedited manner.
• Communicate with external stakeholders to best resolve the enquiries and complaints.
• Perform basic administration and data entry into company’s Case Management System to record daily activities.
• Track, monitor and create timely reports that include analysis and tracking across customer enquiries.
• Customer-centric, willing to go to the extra mile to optimize customer experience.
• Customer Service/ Call centre experience (will be an added advantage)
• Maintaining a positive, empathetic and professional attitude towards customer.
• Flexible and patient character to handle different behavior of customer enquiries.
• To perform all ad-hoc task assigned by Superior, Manager and Head of Department.

REQUIREMENT

• Diploma/ Post Graduate Diploma/ Professional Degree in related fields or equivalent.
• Proficient in written and spoken English and Bahasa Malaysia. Mandarin and/or Tamil is an added advantage.
• Strong communication and interpersonal skills
• Detailed and process-oriented person
• Ability to work independently
• Pleasant personality with good interpersonal and communication skills.
• Computer literate and data entry skills.

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Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following types of qualifications do you have?
• Which of the following statements best describes your right to work in Malaysia?
• How many years' experience do you have as a Redress Officer?
• What’s your expected monthly basic salary?
• Do you have data entry experience?
• How would you rate your English language skills?
• Have you worked in a call centre before?
• Do you have customer service experience?

CTOS Digital is a key player in ASEAN credit reporting landscape, enabling digital credit solutions through strategic investment and innovation. We empower individuals and businesses with the confidence to make sound credit decisions through access to data and insights at greater ease and speed.

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