Concierge Assistant (173766)

Shangri-La Hotels and Resorts; Ipoh; On-site; MYR 30,000 - 40,000; Full time

Job summary

A luxury hotel chain in Malaysia seeks a Concierge Assistant to provide personalized guest assistance, ensuring comfort and convenience during their stay. Responsibilities include welcoming guests, arranging services, and managing luggage. Ideal candidates possess hotel experience, excellent communication skills in English and other languages, and a commitment to customer service. Competitive perks and a supportive work environment are offered.

Benefits

Structured learning and development pathways

Recognition programs

Colleague stay/travel perks

Inclusive work environment

Qualifications

• Experience in Rooms Division in sizable Hotels is advantageous.
• Self-motivated team player with a responsible attitude.
• Willingness to work on shifts.

Responsibilities

• Welcome and assist guests to create a positive first impression.
• Provide accurate information and arrange services as requested.
• Assist with vehicles and luggage handling efficiently.
• Maintain records for guest deliveries and requests.
• Perform any other duties as assigned by Management.

Skills

Customer-oriented

Excellent spoken English

Familiarity with Cantonese

Knowledge of Putonghua

Job description

About Us

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.

Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

Luxury 5-Star Hotel in Hong Kong | Kerry Hotel Hong Kong

About the Role

As a Concierge Assistant, you will be providing personalized guest assistance to ensure every guest enjoys convenience and comfort throughout their stay.

Key Responsibilities

• Create a positive first and last impression by welcoming and assisting guests.
• Provide accurate information and arrange services e.g. local tours, dining experience and transportation upon requests.
• Assist guests with vehicles and luggage handling, ensuring timely delivery and collection.
• Maintain proper records for all guest deliveries and requests.
• Perform any other duties as assigned by Management.

About You

• Experience in Rooms Division in sizable Hotels will be an advantage.
• Responsible, customer-oriented, outgoing, and self-motivated team player.
• Excellent command of spoken English, Cantonese, and Putonghua.
• Willing to work on shifts.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.