Concierge (173765)

Shangri-La Hotels and Resorts; Ipoh; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading luxury hotel chain in Malaysia seeks a Concierge to provide personalized guest assistance, ensuring comfort throughout their stay. Responsibilities include welcoming guests, arranging services, and handling luggage. Candidates should have experience in sizable hotels, excellent communication skills, and a customer-oriented approach. Benefits include professional development opportunities and competitive perks.

Benefits

Structured learning and development pathways

Competitive benefits

Colleague stay/travel perks

Qualifications

• Experience in Rooms Division in sizeable Hotels.
• Willing to work on shifts.

Responsibilities

• Create a positive first and last impression by welcoming and assisting guests.
• Provide accurate information and arrange services such as local tours and dining experience.
• Assist guests with vehicles and luggage handling.

Skills

Customer-oriented

Excellent command of spoken English

Outgoing

Self-motivated team player

Job description

About Us

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.

Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

Luxury 5-Star Hotel in Hong Kong | Kerry Hotel Hong Kong

About the Role

As a Concierge, you will be providing personalized guest assistance to ensure every guest enjoys convenience and comfort throughout their stay.

Key Responsibilities

• Create a positive first and last impression by welcoming and assisting guests.
• Provide accurate information and arrange services e.g. local tours, dining experience and transportation upon requests.
• Assist guests with vehicles and luggage handling, ensuring timely delivery and collection.
• Maintain proper records for all guest deliveries and requests.
• Perform any other duties as assigned by Management.

About You

• Experience in Rooms Division in sizeable Hotels.
• Responsible, customer-oriented, outgoing, and self-motivated team player.
• Excellent command of spoken English, Cantonese, and Putonghua.
• Willing to work on shifts.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.