Community Support Assistant - 6 month contract (KL)

The Brand Power Company; Kuala Lumpur; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A leading endorsement advertising firm in Kuala Lumpur seeks a Community Support Assistant. This entry-level position involves managing member inquiries, moderating content, and fraud monitoring in our global Home Tester Club community. Full training is provided; strong English communication skills are essential. The role offers hybrid working arrangements with a salary of RM 2,500 - 3,000/month.

Benefits

Hybrid work model

Full training provided

Leave entitlements

Global opportunities

Qualifications

• No previous work experience required.
• Must have the legal right to work in Malaysia.
• Fluent in English and organized.

Responsibilities

• Respond to general member inquiries via support system.
• Identify and review potentially fraudulent member activity.
• Manually review and approve user-generated content.

Skills

Fluent in English (written & verbal)

Highly organized

Detail-oriented

Proactive communicator

Excellent written and verbal communication skills

Job description

Overview

• Work for an iconic brand in a truly global environment
• Inventors of Brand Power - the most powerful, iconic TV ad platform driving brand sales
• Creators of Home Tester Club - the world's largest digital community of shoppers delivering social proof content
• 3 days remote per week

The Role

We’re on the hunt for a talented and enthusiastic individual to support the rapid growth of our online Home Tester Club community around the world.

Home Tester Club is a technology platform that allows consumers to rate, review and try products from leading FMCG companies and then amplifies that consumer feedback in a variety of ways. It is a truly global platform in the ratings and review space with nearly 5.5 million members globally.

The Community Support Assistant is a junior, entry-level position focused on managing member inquiries, moderating user-generated content, and helping identify fraudulent activity within the community. You will be part of a small global team (2–3 people) supporting millions of members globally, working alongside our Home Tester Club teams in multiple regions.

No previous work experience is required—we’re looking for someone who is organized, proactive, and has strong attention to detail. Full training will be provided.

About the Brand Power Company

The Brand Power Company

The Brand Power Company (a WPP company) is the world’s leading provider of endorsement advertising platforms across television, digital and social. We’re big fans of authenticity. Not just in the solutions we provide clients globally, but in the people we welcome to our team. Genuine team players up for collaborating, creating and celebrating awesome results for our business.

We know passion beats pretense and that it’s the down-to-earth who best step up to any challenge. We champion diversity. We collaborate across thirteen offices worldwide. We’re expanding into new markets. We champion flexibility.

With more than 100,000 staff based in 110 different countries, WPP is the world\'s largest creative transformation company and is home to some of the biggest communications, advertising and media agencies, including Ogilvy, GroupM, Grey and Wavemaker. A career with The Brand Power Company opens up endless opportunities to learn and grow within a powerful network of WPP brands.

Key Responsibilities

• Support Ticket Management
  • Respond to all general member inquiries via our support system and market-specific inboxes.
  • Troubleshoot and resolve issues such as login problems, profile glitches, or platform questions.
  • Monitor inquiry trends and escalate recurring campaign-related issues to the appropriate internal team.
• Fraud Monitoring & Member Status Management
  • Identify and review potentially fraudulent member activity across all markets.
  • Assess risk levels and take appropriate action in line with internal guidelines (e.g. issuing warnings or restricting access).
  • Conduct periodic follow-ups to confirm whether previously flagged members should remain restricted or be reinstated, or permanently suspended.
• User-Generated Content (UGC) Moderation
  • Manually review and approve photo and video content submitted by members.
  • Apply quality ranking criteria to ensure only appropriate and useful content is published.

What you can do

What you can do is more important to us than what you have done previously.

We value an open mind, a desire to succeed, and good old-fashioned hard work over a laundry list of skills. If you think you have what it takes but don’t tick every box, then we absolutely encourage you to give us a shot. We’d love to meet and get to know the real you, as well as see what else is in your toolbox.

Our Qualifications and Experience Wishlist

• Fluent in English (written & verbal); open to using AI tools for translation when reviewing content from non-English markets
• Highly organized with the ability to manage multiple inboxes and workflows
• Detail-oriented and can notice inconsistencies and red flags quickly
• Comfortable with repetitive tasks at times
• Proactive communicator who is not afraid to ask questions
• Excellent written and verbal communication skills are essential
• Initiative, drive, common sense, creative flair, and flexibility essential
• Must have the legal right to work in the country this role is based in

Nice to Have

• Multilingual is an asset (please indicate if you fluently speak any languages besides English)
• Experience with customer support tools or moderation platforms
• Familiarity with online communities or social media platforms
• Interest in consumer products, e-commerce, or digital platforms

Benefits

• Hybrid work model from home/office (e.g. 2 days at the office, 3 days from home)
• Entry-level friendly - full training provided
• Base salary of RM 2,500 - 3,000/month
• Leave entitlements
• 6 month contract with an global opportunities
• Be part of a global community that helps share real-world decisions

Commitment to Diversity

Diversity and inclusion is fundamental to who we are, and what has always made us tick. We recruit and reward people based on capability and performance. We don’t discriminate based on race, gender, sexual orientation, gender identity and/or expression, lifestyle, age, educational background, national origin, religion or physical ability. We believe treating everyone with authenticity and respect simply gives us the best chance of delivering success.