Community Associate (Operations)

WORQ; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A coworking space provider in Petaling Jaya is seeking a Community Executive to enhance the member experience, manage daily operations, and organize events. The ideal candidate is a proactive problem solver with a background in hospitality or customer experience, fluent in English, and enjoys engaging with community members. This role offers an opportunity to drive satisfaction and build connections within a dynamic coworking environment.

Qualifications

• Proactive, people-loving problem solver with strong organizational skills.
• Experienced in hospitality, coworking, events, or customer experience environments.
• Confident communicator who enjoys multitasking and taking ownership.

Responsibilities

• Oversee the member and guest experience at the outlet and ensure consistent service standards.
• Coordinate with vendors and building management on maintenance and service quality.
• Plan and execute member onboarding and engagement activities.

Skills

Customer service

Hospitality

Community building

Event planning

Multitasking

Fluent in English

Job description

Overview

As a Community Executive, you’ll take a lead role in shaping the WORQ experience — balancing operations excellence with community engagement. You’ll be hands-on in daily front desk and facility matters, while also spearheading initiatives that connect members, drive satisfaction, and strengthen our coworking culture. This is a people-first, operationally grounded role ideal for someone who loves to both host and hustle. Thrives in an entrepreneurial, fast-paced setting.

Front Desk & Customer Experience

• Oversee the member and guest experience at the outlet — from first impressions to daily service quality.
• Guide and support Community Associates to ensure consistent service standards.
• Anticipate member needs, resolve issues efficiently, and uphold WORQ’s hospitality culture.
• Conduct workspace tours and support the sales team with leads and inquiries.

Operations & Facility Management

• Oversee workspace readiness, cleanliness, and functionality.
• Coordinate with vendors and building management on maintenance and service quality.
• Ensure compliance with health, safety, and operational SOPs.
• Manage reporting on operational performance, occupancy, and member feedback.

Community Building & Events

• Plan and execute member onboarding, engagement activities, networking sessions, and internal events.
• Build meaningful connections with members to understand their goals and challenges.
• Collaborate with marketing to promote events and partnerships.
• Gather and act on member feedback to improve satisfaction and retention.

Team Collaboration & Ad Hoc Tasks

• Work closely with Outlet teammates to ensure daily operations flow smoothly.
• Contribute ideas and leadership to enhance outlet performance and member loyalty.
• Support cross-department initiatives and contribute to community growth projects.
• Assist with general ad hoc tasks as and when required.
• A proactive, people-loving problem solver with strong organizational skills.
• Experienced in hospitality, coworking, events, or customer experience environments.
• Confident communicator who enjoys multitasking and taking ownership.
• Fluent in English (Mandarin/Malay is a plus).