Community Associate (Operations)

WORQ; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A coworking space company in Kuala Lumpur is seeking a Community Executive to lead in member engagement and ensure operational excellence. The role requires strong organizational skills and experience in hospitality or customer service. Ideal candidates are proactive problem solvers who thrive in a fast-paced environment. Join a vibrant culture that emphasizes creativity and connection in beautifully designed spaces.

Benefits

Career Growth opportunities

Vibrant team culture

Inspiring workplace environment

Qualifications

• Experienced in hospitality, coworking, events, or customer experience environments.
• Fluent in English (Mandarin/Malay is a plus).
• Thrives in an entrepreneurial, fast-paced setting.

Responsibilities

• Oversee the member and guest experience at the outlet.
• Support Community Associates to ensure consistent service standards.
• Plan and execute member onboarding and engagement activities.
• Collaborate with marketing to promote events and partnerships.

Skills

Proactive problem solver

Strong organizational skills

Confident communicator

Multitasking

Customer experience

Job description

Overview

Job Title: Community Executive

As a Community Executive, you’ll take a lead role in shaping the WORQ experience — balancing operations excellence with community engagement. You’ll be hands-on in daily front desk and facility matters, while also spearheading initiatives that connect members, drive satisfaction, and strengthen our coworking culture. This is a people-first, operationally grounded role ideal for someone who loves to both host and hustle.

Key Responsibilities

Front Desk & Customer Experience

• Oversee the member and guest experience at the outlet — from first impressions to daily service quality.
• Guide and support Community Associates to ensure consistent service standards.
• Anticipate member needs, resolve issues efficiently, and uphold WORQ’s hospitality culture.
• Conduct workspace tours and support the sales team with leads and inquiries.

Operations & Facility Management

• Oversee workspace readiness, cleanliness, and functionality.
• Coordinate with vendors and building management on maintenance and service quality.
• Ensure compliance with health, safety, and operational SOPs.
• Manage reporting on operational performance, occupancy, and member feedback.

Community Building & Events

• Plan and execute member onboarding, engagement activities, networking sessions, and internal events.
• Build meaningful connections with members to understand their goals and challenges.
• Collaborate with marketing to promote events and partnerships.
• Gather and act on member feedback to improve satisfaction and retention.

Team Collaboration & Ad Hoc Tasks

• Work closely with Outlet teammates to ensure daily operations flow smoothly.
• Contribute ideas and leadership to enhance outlet performance and member loyalty.
• Support cross-department initiatives and contribute to community growth projects.
• Assist with general ad hoc tasks as and when required.

Qualifications

Who You Are:

• A proactive, people-loving problem solver with strong organizational skills.
• Experienced in hospitality, coworking, events, or customer experience environments.
• Confident communicator who enjoys multitasking and taking ownership.
• Fluent in English (Mandarin/Malay is a plus).
• Thrives in an entrepreneurial, fast-paced setting.

Additional Information

Why Join WORQ?

• Career Growth: Gain broad exposure across community management, operations, and hospitality — with clear pathways to Outlet Management or Marketing/Events roles.
• Vibrant Culture: Be part of a high-energy team that celebrates creativity, accountability, and connection.
• Inspiring Workplace: Work in beautifully designed coworking spaces alongside startups, creators, and business leaders.