Community Affair Manager | CSR - Infrastructure & Development Project

Adecco Staffing & Outsourcing Sdn Bhd; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading staffing and outsourcing firm in Johor Bahru is seeking a Community Affair Manager to support community engagement for datacenter projects. The role involves developing engagement plans, liaising with stakeholders, and ensuring community interests are considered. Candidates should be experienced in public engagement and fluent in English and Bahasa Melayu. Competitive salary with benefits provided.

Benefits

Medical insurance

Mobile allowance

Transport claim

Qualifications

• Fluent in English and Bahasa Melayu.
• Experience in community and public engagement for large-scale projects.
• Excellent communication skills to convey complex ideas simply.

Responsibilities

• Develop and implement community engagement plans.
• Coordinate key communication activities and public consultations.
• Monitor community sentiments and report key issues bi-weekly.

Skills

Community Engagement

Excellent Communication

Team Collaboration

Public Relations

Job description

Community Affair Manager | CSR - Infrastructure & Development Project

Working Duration: 18 months contract (Fixed)

Working Day/Hours: Monday - Friday; 9:00am - 6:00pm

Salary: Basic up to RM22,000 (Based on experience + skills) with statutory contribution + medical insurance + leave entitlement + mobile allowance + transport claim

Project Role Specification

The Community Engagement Lead (Johor Bahru) role will support the Community Affairs Lead for Southeast Asia to understand the size and scope of social/community risks associated with datacenter builds in Johor Bahru and execute on a plan to engage the community in order to build trust and enable social license to operate. We strive to have no community-driven delays to datacenter delivery and operation.

Responsibilities and Deliverables

The Community Engagement Lead will develop and implement the community engagement plan, in coordination with the Community Affairs Manager, to identify and mitigate potential datacenter project risks on timing, costs, and reputation, and to attain community acceptance (aka license to operate) in Johor Bahru, Malaysia.

The Community Engagement Lead will coordinate and execute the key communication activities and stay aligned and informed about new community challenges before and during construction. Responsibilities include:

• Drive execution of the Stakeholder/ Community Engagement plan, including developing tactical plans for delivering on key milestones, weekly status report, and construction outreach
• Support and represent, where applicable, company in meetings and events in the community as requested by company and community groups, including attending meetings with political and civic leadership
• Manage the logistics for public consultations, including developing the tactical plan for delivering the consultation, reserving the venue, drafting presentations/boards, drafting promotional materials, preparation of feedback forms, attendance at the event, and preparing post-event feedback summaries and action items.
• Oversee preparation for sensitive engagements with key (local) political and community stakeholders.
• One-to-one engagement with key political stakeholders and key decisionmakers for the datacenter project. This will include municipal and regional council members, council leadership, mayors and government executives (both elected and non-elected) in local and regional governments.
• Resident and interest group engagement: local residents are likely to take an interest in site development. The vendor will work alongside our internal team to develop relevant communication assets and engagement activities with these neighbors, which may include door-to-door flyering, mailings, and individual meetings.
• Local businesses and interest groups can often act as advocates for developments. The supplier will engage with local businesses and business groups (e.g., Chambers of Commerce) to seek support for the project.
• Answer or coordinate to answer incoming questions in the local datacenter support email account.
• Engagement reporting: Monitor progress and coordinate with external project stakeholders such as respective governmental organizations, community/resident organizations, and partners such as local power and utility companies.
• Monitor, analyse and update company on a bi-weekly basis on the debate in media, in the local community and among political stakeholders relating to the project.
• Monitor, validate and keep community risks and engagement plan up-to-date.
• Government affairs and media monitoring report to provide updates on key issues (fortnightly).
• Collaboration with company project team: align closely with internal stakeholders including CO+I stakeholders, Subsidiary Datacenter Leads, Communications Lead, and Government Affairs.
• Attend cross-functional meetings, in person or via online meeting when required by company.
• Provide company with ongoing strategic counselling on the engagement strategy and community messaging.
• Development of a local messaging framework and key narrative to guide communication and win support from the local community for the datacenter project, including related datacenter infrastructure and key messages for those impacted by construction work.
• Create and design written material, such as construction updates and informational content to inform the political and community stakeholders about the datacenter project, also to be used on the Company In Your Community blog.
• Work with construction team and contractors to help develop communication processes and review construction notifications going to individual property owners.
• Work with communications team to design and create communications assets (i.e., videos, photos, interviews) needed to inform and engage the community and political stakeholder.
• Organize and host community meetings and town hall meetings and, if needed, local community outreach campaigns.

Qualifications

• Fluent in English and Bahasa Melayu
• Experience directing or driving community and/or public engagement related to land development and construction of large scale facilities.
• Experience in coordination with cross organizational teams, Communications, Marketing, Government Affairs, Construction, and Permitting organization.
• Complex program leadership experience, with demonstrated ability to organize, lead, motivate and build credibility with representatives of the public and private sectors, community-based organizations, nonprofit organizations, and civic leaders as well as project impacted and beneficiaries.
• Excellent communication skills. Ability to distil complex information into simple messages and concise communication materials, tailored for the audience. Ability to drive recommendations and land priorities across team leads, senior executives and across organizational boundaries. Ability to build comprehensive and compelling presentation and communication materials.
• Proven ability to seek out, understand and incorporate feedback from the community.
• Team Player: Ability to both contribute strategically to this relatively new team and support strategic decisions.
• Strong preference for CE Lead to have experience working in the communities in Johor Bahru, Malaysia.