Commodity Management Associate

Celestica Inc.; George Town; On-site; MYR 42,000 - 70,000; Full time

Job summary

Celestica is seeking a Commodity Management Associate in Penang to provide contact center support for clients on SCM and AP services, and to process information in response to inquiries. You will interact with clients to address inquiries and ensure accuracy of data.

Responsibilities include coordinating with cross-functional teams, maintaining records, and supporting SLA performance. A bachelor’s degree and 0–3 years’ experience are expected, with ERP/CRM familiarity considered an asset.

Qualifications

• Bachelor's degree in related field (Commerce or Engineering) or equivalent combination of education and experience.
• Zero to three years of relevant experience.
• Experience with client interactions and data handling in a shared service environment is advantageous.

Responsibilities

• Interact directly with clients by telephone or electronically (email/chat).
• Obtain and evaluate all relevant information to respond to inquiries promptly.
• Investigate inquiry details and apply problem-solving to resolve cases.
• Perform client verifications and ensure data accuracy.
• Organize workflow to meet SLA targets and improve processes.
• Maintain records of interactions and transactions and actions taken.
• Coordinate with internal departments to resolve cases.
• Update data in various systems per requests.
• Collaborate with cross-functional teams on process improvements.
• Support reporting of contact center and functional metrics.

Skills

MS Office

Access

Analytical skills

Communication skills

Negotiation

Presentation skills

Multi-tasking

Customer service

Purchasing knowledge

Education

Bachelor's degree in Commerce or Engineering

Tools

SAP/ERP

CRM

Job description

General Overview

Functional Area: SCM - Supply Chain Management
Career Stream: CMT - Commodity Management
Role: Associate
Job Title: Commodity Management Associate
Job Code: ASS-SCM-COMM
Band: Level 06
Direct/Indirect Indicator: Indirect

Summary

Provide contact center support for clients on SCM and AP services
Interact with clients to provide and process information in response to inquiries, and requests

Detailed Description

Performs tasks such as, but not limited to, the following:

• Interact directly with clients either by telephone or electronically (e.g. email and/or Chat)
• Obtain and evaluate all relevant information to respond promptly to client inquiries
• Investigate details of inquiries and apply problem solving skills to resolve case inquiries
• Perform client verifications
• Organize workflow to meet and exceed customer service level agreements (SLA’s)
• Maintain records of customer interactions and transactions, details of inquiries, and actions taken
• Communicate and coordinate with internal departments to assist in resolving cases
• Perform data updates in various systems based on requests
• Take independent action to gather ideas and gain consensus with cross-functional teams on process improvement recommendations.
• Support the reporting of Contact Centre and functional metrics including SLA compliance, turnaround time.
• Work closely with the commodity management teams, and other teams on functional initiatives and improvement.
• Experience using email and other relevant common office computer applications required
• Knowledge in Supply Chain data, Account Payables and Indirect Procurement process and experience working in a shared service organization will be an advantage
• Experience in SAP / ERP systems, and CRM / Case management tool will be an advantage.
• Knowledge of customer service principles and practices
• Strong systems skills, including common office platforms such as MS Office and Access, along with have strong analytical skills.
• Knowledge of purchasing practices and procedures.
• Basic understanding of specific customer needs.
• Good communication, negotiation and presentation skills.
• Ability to handle multiple tasks while maintaining attention to detail and accuracy and working under tight time deadlines.
• Ability to evaluate, prioritize and problem solve a variety of tasks to ensure their timely and accurate completion.
• Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external customers.

Physical Demands

• Duties of this position are performed in a normal office environment.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
• Occasional overnight travel may be required

Typical Experience

• Zero to threeyears of relevant experience

Typical Education

• Bachelor's degree in related field (Commerce or Engineering), or consideration of an equivalent combination of education and experience.
• Educational requirements may vary by geography.

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

COMPANY OVERVIEW:
Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud.Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.