Commercial Manager

Singtel; Kuala Lumpur; On-site; Confidential; Full time

Job summary

Singtel Kuala Lumpur is seeking a Commercial Manager to lead pricing and commercial activities for mobile, roaming, mobility solutions, and IoT for Enterprise customers. You will work with Sales to understand client requirements, develop pricing, value propositions, and submissions, ensuring alignment with strategy and margins.

The role requires at least 3 years in IT/telecom commercial roles, strong MS Excel and PowerPoint skills, and the ability to present business cases to senior management.

Qualifications

• Degree in marketing, business, engineering, economics, or related field.
• Minimum 3 years in IT or telecommunications commercial roles.
• Experience in pricing management, business case development, or related customer engagements.
• Strong numerical and analytical capabilities with Excel proficiency.
• Excellent negotiation and stakeholder management skills.

Responsibilities

• Develop pricing strategy and provide commercial support for mobile, roaming, mobility solutions, and IoT.
• Collaborate with Sales to understand customer requirements and craft pricing, value propositions, and proposals.
• Ensure pricing aligns with strategy and target margins.
• Create commercially competitive solutions balancing customer needs and profitability.
• Prepare business cases and obtain approval through management forums.
• Provide timely commercial insights and pricing analyses to Sales and management.
• Support cost optimization and process improvements across pricing workflows.

Skills

Pricing analysis

Financial modelling

Stakeholder management

Negotiation

Analytical thinking

Presentation skills

Cross-functional collaboration

Pricing strategy

Data-driven decision making

Communication

Education

Degree in Marketing, Business Studies, Engineering, Economics, or a related discipline

Tools

MS Excel

PowerPoint

Job description

Be a part of something BIG! Say

Be a part of something BIG! Say HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)! Singtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Africa. We thrive on innovation, digital transformation, and harnessing next-generation technology to create a more sustainable and digital future. Now, we are bringing this energy to Kuala Lumpur with the launch of our brand-new Shared Services Centre.

We are looking for a Commercial Manager to support pricing and commercial activities for mobile and roaming, mobility solutions, and IoT services for Enterprise customers.

Make An Impact By

• Pricing Strategy & Commercial Support
• Work closely with Sales to understand customer requirements, business environment, and related complexities, and formulate winning strategies, pricing analysis, and value propositions in a timely manner.
• Ensure proposed pricing is aligned with the overall pricing strategy and business target margins.
• Develop commercially competitive solutions that balance customer requirements, profitability, and business objectives.
• Provide discounts for customers within the approved pricing empowerment framework.
• Support Sales in developing commercially viable customer proposals and submissions.
• Conduct joint customer visits with Mobile Product Specialists when required.
• Take on additional cross-functional support duties when required.
• Management Approval & Business Case Development
• Coordinate and present commercial findings and recommendations to gain executive management approval for customer submissions.
• Prepare clear and well-supported business cases for approval through email, Teams discussions, or other management forums.
• Apply sound commercial judgement and usage assumptions when developing pricing recommendations.
• Manage Sales expectations on target pricing while maintaining alignment with approved pricing parameters and business objectives.
• Escalate pricing decisions that fall outside the approved pricing empowerment framework to the appropriate authority.
• Pricing Analysis, Reporting & Benchmarking
• Utilize internal systems and data sources to prepare management reports and commercial analyses.
• Conduct pricing trend, benchmarking, and customer usage analysis to support informed commercial decisions.
• Apply strong numerical and analytical skills, including advanced use of MS Excel, to develop pricing assumptions and scenarios.
• Provide accurate and timely commercial insights to Sales and management stakeholders.
• Maintain a meticulous approach to pricing calculations, assumptions, and supporting documentation.
• Support reporting requirements related to Enterprise mobility, roaming, mobility solutions, and IoT commercial activities.
• Cost Optimization & Continuous Improvement
• Work closely with internal and external stakeholders to achieve improved cost structures and competitive end-to-end pricing.
• Collaborate with Finance, Product teams, vendors, and other stakeholders to validate cost inputs and commercial assumptions.
• Support automation initiatives and process improvements to improve turnaround time and win rate.
• Identify opportunities to streamline pricing processes, reporting, and approval workflows.
• Contribute to cross-functional initiatives that improve commercial effectiveness and operational efficiency.
• Stakeholder Management & Service Delivery
• Partner closely with Sales to provide timely commercial and pricing support for Enterprise customer opportunities.
• Engage effectively with Finance, Product teams, external vendors, and other internal stakeholders to develop competitive customer solutions.
• Communicate commercial recommendations clearly and confidently to senior management and relevant stakeholders.
• Manage multiple stakeholder requirements in a dynamic and fast-paced environment while maintaining quality and turnaround expectations.
• Demonstrate strong negotiation skills, assertiveness, and attention to detail when managing commercial discussions.
• Work effectively both independently and as part of cross-functional teams to deliver customer and business outcomes.

Skills For Success

• Degree in Marketing, Business Studies, Engineering, Economics, or a related discipline.
• More than 3 years of experience in the IT or telecommunications industry.
• Experience in commercial management, pricing, business case development, or related customer-facing commercial activities.
• Proficient in MS Excel and PowerPoint, with strong numerical and analytical capabilities.
• Strong pricing analysis, benchmarking, and commercial modelling skills.
• Good negotiation and stakeholder management skills.
• Able to work effectively in a dynamic and fast-paced environment, both independently and within teams.
• Comfortable presenting business cases and commercial recommendations to senior management.
• Assertive and meticulous, with strong attention to detail and sound commercial judgement.
• Strong communication and collaboration skills across Sales, Finance, Product, and external vendor stakeholders.

Your Career Growth Starts Here.