Collector, Tele-Collection

Standard Chartered; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global banking institution is seeking a Collector for their Tele-Collection team in Kuala Lumpur. This role involves contacting clients with outstanding debts, negotiating repayment options, and adhering to regulatory guidelines. Qualifications include a diploma or bachelor's degree and excellent communication skills. A competitive salary and benefits are offered, along with opportunities for continuous learning and development.

Benefits

Competitive salary

Medical and life insurance

Flexible working options

Proactive wellbeing support

Continuous learning opportunities

Inclusive workplace environment

Qualifications

• Fresh graduates are encouraged to apply.
• Diploma & bachelor's degree from a recognised university.
• Proficiency of English – written and spoken.
• 1-3 years of experience in tele-collection within the banking sector.
• Excellent understanding of local regulatory guidelines.

Responsibilities

• Conduct tele-calling to contact clients with outstanding debts.
• Negotiate settlements and installment plans with clients.
• Document all client interactions and agreements.

Skills

Communication skills

Negotiation skills

Business correspondence skills

Tele-collection expertise

Ethical standards

Education

Diploma or Bachelor's degree

Tools

Excel

Job description

Job Summary

We are seeking a dedicated and professional Collector for our Tele-Collection team. This role will be responsible for ensuring effective tele-calling strategies to improve recovery rates and manage outstanding debts.

This role requires adherence to local regulatory guidelines, global credit standards, the credit policy manual, collections procedures, and forbearance standards.

Key Responsibilities

Tele Debt Recovery

• Conduct tele-calling to contact clients with outstanding debts.
• Effectively communicate with clients to negotiate settlements, installment plans, and composite payments.
• To meet monthly target/objectives set by the Group, Company & Department.

Compliance and Adherence:

• Ensure all tele-collection activities comply with local regulatory guidelines.
• Adhere to the bank's global credit standards, credit policy manual, collections procedures, and forbearance standards.

Strategy Implementation:

• Implement strategies to improve recovery rates.
• Utilize settlements, installment plans, and composite payments as per the defined strategy.

Client Interaction

• Maintain a professional conduct in all client interactions.
• Provide accurate information and support to client regarding their outstanding debts and available payment options.
• To communicate professionally and assist clients who are going through financial difficulties.

Documentation and Reporting:

• Accurately document all client interactions and agreements.
• Prepare and submit regular reports on tele-collection activities and recovery rates.

Experiences, Skills & Qualification

• Fresh graduates are encouraged to apply.
• Diploma & bachelor’s degree from a recognised university.
• Business correspondence skills with excel and proficiency of English – written and spoken.
• Demonstrated expertise in tele-collection, ideally supported by 1 -3 years of experience within the banking sector.
• Excellent understanding of local regulatory guidelines and global credit standards.
• Excellent communication and negotiation skills.
• Ability to work independently and as part of a team.
• High level of professionalism and ethical standards.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.
• Time-offincluding annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible workingoptions based around home and office locations, with flexible working patterns.
• Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.