Collections Supervisor

TopNotch HR Consulting Firm; Kuala Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading HR consulting firm in Kuala Selangor seeks a Collections Manager to oversee delinquency control and improve recovery strategies. The ideal candidate will have a minimum of 5 years experience in Collections and 3 years in a supervisory role. Responsibilities include managing the Collections function, providing insights to management, and developing training plans for new staff. Strong communication and analytical skills are essential, alongside experience with Debt Manager systems. This role offers opportunities for growth and innovation.

Qualifications

• Minimum 5 years experience in Collections, 3 years in a supervisory role.
• Strong communication and people management skills.
• Ability to think innovatively in Collections.

Responsibilities

• Monitor and control delinquency and improve resolution rates.
• Review and improve Collections processes and efficiency.
• Manage day-to-day operations of the Collections function.

Skills

Communication skills

Interpersonal skills

Analytical mindset

Debt Manager system experience

Tools

SQL

VBA Macro

Microsoft applications

Job description

TopNotch HR Consulting Firm – Kuala Selangor, Selangor

• Monitor and control delinquency, minimise credit losses and improve resolution rates through effective digital and call strategies
• Review and improve Collections processes to ensure overall efficiency in terms of customer contacts,early warning signals and recovery techniques
• Provide regular inputs to management on delinquency trends, early warning signals from the newlybooked portfolio and flow rate velocity and recovery indicators
• Run the Collections function on a day-to-day basis (system performance, worklist assignment, callcentre, reporting)
• Ensure the processes and policies are documented, updated and in compliance to statutory, regulatory and bank’s requirements
• Develop comprehensive training plan and conduct trainings for new officers
• Manage and mentor the team
• Monitor the teams’ and officers’ productivities
• Review officers’ performances; conduct appraisals and coaching to continuously improve the standardof the performances
• Review customer feedbacks and develop resolution timeframe and benchmarks
• Partner with product teams and business units to coordinate Collection’s activities across the bank
• Take on additional projects and tasks assigned by reporting manager

Our Ideal Candidate:

• Have at least 5-years experience in a Collections context with at least 3-years experience in a directsupervisory position
• Well versed in the bank products and processes
• Possess strong communication, good interpersonal and people management skills
• Possess a logical and analytical mindset
• Able to think outside the box and suggest innovative ways that Collections can be run
• Experienced in managing and using Debt Manager system a plus
• Good with SQL, VBA Macro and primary Microsoft applications a plus