Collections Records Specialist Malaysia

Mission Consultancy Services; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial services company in Malaysia is seeking a Collections Records Specialist to locate consumer whereabouts and assets. The role involves using various tools and databases, communicating with third parties, and ensuring compliance with laws. Ideal candidates should have strong analytical and communication skills, detail-oriented with a self-motivated approach. Experience in collections or customer service is preferred. Opportunities for career growth are available. The position offers a high-pressure, high-volume work environment.

Qualifications

• Previous experience in collections or credit application processing is a plus.
• Self-motivated and able to work with minimal supervision.
• Familiarity with national and state laws applicable to collections.

Responsibilities

• Locate consumers using Third party tools (TPS) tools and techniques.
• Communicate with third parties for acquiring consumers location and recent contact information.
• Update consumer information in records for collections and field recovery teams.

Skills

Excellent communication skills

Ability to overcome objections

Excellent analytical skills

Research and investigative skills

Organizational skills

Detail-oriented

Ability to work in high-pressure environments

Education

Minimum SPM or Diploma

Experience in Collections/Customer Service

Tools

Google Sheets

Google Workplace

Web Applications (Google Search, Maps)

Job description

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

About the job Collections Records Specialist Malaysia

WHO WE ARE
InstaDuit is a next-generation digital lender bringing together cutting-edge technology, artificial intelligence, and machine learning to empower consumers and financial growth. Using frontier technology, we make our loan application experience simple, speedy, and friendly for everyone.

Our goal is to help customers who dont want to use conventional banks while bringing fair and transparent financial services to everyone.

JOB POSITION

Collections Records Specialist
The Collections Records Specialist position focuses on locating consumers whereabouts and assets by using numerous tools available. The Specialist must provide support to the collectors by obtaining alternate phone numbers, addresses, licensing information, etc. in accordance with applicable laws, company policies, and processes.

JOB RESPONSIBILITIES

• Locate consumers using Third party tools (TPS) tools and techniques
• Communicate with third parties for the purpose of acquiring consumers location and most recent contact information
• Search private databases, public records, and the internet when necessaryReview and analyze credit applications and in-house documents for to locate new address and contact information
• Update consumer information in records to enable collections and field recovery teams to access the latest information
• Call employment and other institutions to locate customer contact information
• Comply with all Malaysian national and state regulations
• Comply with all company policies and procedures
  

JOB REQUIREMENTS

• Previous experience in collections or credit application processing is a plus
• Excellent communication skills and ability to overcome objections
• Ability to make calls to various employment sources and government institutions
• Excellent analytical, research, investigative, and organizational skills
• Track and maintain account statuses using Google Sheets
• Detail-oriented with excellent organizational skills
• Capable of effectively operating in a high-pressure, high-volume environment

EDUCATION AND/OR EXPERIENCE

• Minimum SPM or Diploma or equivalent experience
• Experience in Collections/Customer Service
• Self-motivated and able to work with minimal supervision
• Familiarity with national and state laws applicable to collections
• MACHINES, OFFICE EQUIPMENT & SOFTWARE
• Knowledge of Google Workplace
• Knowledge of Web Applications (Google Search, Maps, etc.)

IF YOU ARE INTERESTED

Check us out at www.instaduit.com. If we meet your career goals, then please send your CV to [e-mail], and we will get in touch with you.