Collection Executive

Talent Recruit; Petaling Jaya; On-site; MYR 30,000 - 40,000; Full time

Job summary

A licensed financial services company based in Kelana Jaya is seeking Collection Executives to handle outbound calls for loan repayments, negotiate settlements, and manage customer relationships. Candidates with 1 year of experience or fresh graduates are welcome to apply. This full-time position requires dedication to minimizing defaults and ensuring compliance with company policies. Competitive work schedule with 5.5 working days per week.

Qualifications

• 1 year related experience preferred or fresh graduates are welcome.
• Ability to manage customer relationships effectively.

Responsibilities

• Perform outbound calls to customers on loan repayments.
• Implement action plans to minimize collection losses.
• Negotiate with customers on settlement of accounts.
• Manage daily productivity standards in terms of collections.

Skills

Customer negotiation

Debt recovery

Communication skills

Job description

We are representing our client, a licensed financial services company with their office location based in Kelana Jaya. They are currently on a look out for Collection Executives.

Overview

Key Responsibilities:

Key Responsibilities

• To perform outbound calls to customers on their loan repayments.
• Implement an action plan to minimize collection losses and maximize recoveries.
• Attend to all inbound calls vide the collections general line promptly.
• Liaise with lawyers, regarding specific cases and/or plan solutions to enhance the collection of accounts.
• Negotiate with customers on settlement of the account, whenever necessary review settlement of accounts.
• Recover debts in a skill full and professional manner to clients.
• Remind clients of overdue payments.
• Build relationships and rapport with clients.
• Record and report the outcome of collection to the superior.
• Alert superiors of debtors unwilling or unable to pay when necessary.
• Manage and achieve daily productivity standards in terms of attempts, contacts, and amounts collected.
• Ensure that collection actions taken are within corporate guidelines and collection policies.
• Responsible for minimizing defaults and bad debts of ongoing loans.
• Attempt to negotiate & collect payments from clients.
• Perform any ad hoc duties and assignments given by management without compromise.

Qualifications

• 1 year related experience
• Fresh Graduates are welcomed to apply

Working Days: 5.5 days
9am to 6pm (Mon-Fri) 9am to 3pm (Sat/Sun)

Interested candidate may send in your application online or email your updated resume to [e-mail].