CMDB & ServiceNow Governance Lead

The British American Tobacco Group; Selangor; On-site; MYR 80,000 - 120,000; Full time

Job summary

A global leader in the smoking alternatives industry is seeking an IT Configuration Management Governance Manager in Subang Jaya, Malaysia. This role involves overseeing data governance, maintaining CI standards, and partnering for continuous improvement. Candidates should have 3–5 years of experience with ServiceNow CMDB and strong analytical skills. The position offers competitive bonuses and comprehensive benefits, supporting your growth and career development.

Benefits

Market leading performance bonus

Diverse health plans

Flexible holiday plan

Access to online learning platforms

Qualifications

• 3–5 years of proven experience in ServiceNow CMDB administration.
• Strong understanding of ITIL processes and data governance principles.
• Proven experience with ServiceNow Discovery and Service Mapping.
• Excellent analytical, communication, and partner management skills.
• Ability to lead cross-functional initiatives.

Responsibilities

• Maintain and evolve the CMDB strategy aligned with ITIL.
• Oversee CI lifecycle processes and ensure data integrity.
• Lead audits and reconciliation activities for data accuracy.
• Ensure accurate relationships for infrastructure dependencies.
• Deliver training on CMDB best practices.

Skills

ServiceNow CMDB administration

ITIL processes

Analytical skills

Communication skills

Partner management

Tools

ServiceNow Discovery

Service Mapping

Integration tools

Job description

A global leader in the smoking alternatives industry is seeking an IT Configuration Management Governance Manager in Subang Jaya, Malaysia. This role involves overseeing data governance, maintaining CI standards, and partnering for continuous improvement. Candidates should have 3–5 years of experience with ServiceNow CMDB and strong analytical skills. The position offers competitive bonuses and comprehensive benefits, supporting your growth and career development.