Cluster Lead

Jones Lang LaSalle Incorporated; Kuala Lumpur; On-site; MYR 180,000 - 260,000; Full time

Job summary

Jones Lang LaSalle Incorporated seeks a Cluster Lead for Integrated Facilities Management (IFM) in Kuala Lumpur, Malaysia. You will lead client relationships, drive delivery strategies, and oversee budgets across a city/cluster, ensuring value-focused services and continuous improvement.

Ideal candidates have 8+ years in a corporate setting, strong analytical and leadership skills, and experience managing P&L and stakeholder relationships in a multinational environment.

Qualifications

• Bachelor's or Master's degree in Facilities, Real Estate, Finance, or Business.
• Minimum 8 years of corporate experience in a leadership role.
• Strong analytical skills with evidence of problem solving.
• Proven ability to lead large teams and manage stakeholders.
• Experience with budgeting and financial accountability.

Responsibilities

• Act as single point of contact for IFM; lead account management and service delivery teams across the city/cluster.
• Collaborate with client leadership to set delivery strategies and annual goals for IFM.
• Develop understanding of client business requirements; nurture stakeholder relationships.
• Lead 'raising the bar' initiatives to improve customer experience in IFM.
• Establish governance; conduct regular business reviews with client leadership for IFM performance.
• Operate as business manager responsible for budgets (operational and capital) for the city/cluster.
• Drive revenue, expenses, debtor targets, savings, and KPI performance.

Skills

Leadership

Analytical thinking

Stakeholder mgmt

Communication

Budgeting

P&L experience

Continuous improvement

Education

Bachelor's or Master's in Facilities, Real Estate, Finance, or Business

Job description

## Cluster LeadAplikuj: On-site: Kuala Lumpur, Malaysia: Full time: Opublikowano dzisiaj: REQ542119**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Job Description**What this job involves:**As a Cluster Lead at JLL, you will serve as the strategic business leader for Integrated Facilities Management (IFM) across a city or cluster of sites, driving operational excellence and continuous improvement. This pivotal leadership role requires you to establish and nurture relationships with key stakeholders while managing multiple teams to deliver professional, value-focused services that consistently meet or exceed client expectations. You will collaborate with Client leadership to develop delivery strategies focused on \"continuous improvement,\" \"staying ahead,\" and achieving \"best in class\" service delivery, directly contributing to JLL's reputation for transformative real estate solutions and client success. **What your day-to-day will look like:*** Act as single point of contact for IFM business function, providing leadership to JLL account-based management and service delivery teams across your assigned city/cluster* Collaborate with client leadership team to establish delivery strategies and annual goals for IFM function, aligning with global, regional, and local client objectives* Develop and maintain detailed understanding of client business requirements while managing relationships with key client stakeholders and function leads* Lead implementation of \"raising the bar\" initiatives to continuously improve customer experience through IFM function customer touchpoints* Establish robust business governance processes including conducting regular business reviews with client leadership for IFM function performance* Operate as business manager responsible for overall budget management covering operational and capital budgets for assigned city/cluster sites* Drive achievement of agreed business targets including revenue, expenses, budget management, debtor targets, savings targets, and KPI performance. **Required Qualifications:*** Relevant training, bachelor’s degree or Masters in Facilities, Real Estate, Finance, Business etc* Minimum 8 years of experience in corporate environment with proven ability to function as business leader* Strong analytical skills with proven ability to solve problems using objective approach* Good leadership skills with demonstrated ability to manage large teams* Strong interpersonal skills with ability to build and nurture stakeholder relationships* Good communication and client relationship management skills* Ability to adapt and perform under pressure while meeting business targets and objectives. **Preferred Qualifications:*** Exposure and experience dealing with multinational corporate organizations* Experience managing business P&L and financial accountability* Background in facilities management or real estate services industry* Knowledge of client (Global Real Estate and Facilities) operations and processes* Experience with continuous improvement methodologies and best practice implementation* Familiarity with budget management and financial reporting for facility operations* Track record of achieving revenue targets and cost optimization in service delivery environments. **Location: Onsite** At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams. JLL is an Equal Opportunity Employer committed to diversity and inclusion.