Cluster Branch Manager

Hong Leong Bank; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

Hong Leong Bank is seeking a Cluster Branch Manager to lead a network of branches, drive growth and manage performance across lending and wealth products. You will guide branch teams, set strategic objectives, and ensure seamless customer service delivery across the cluster.

The role requires extensive FI banking experience, strong leadership, and a proven track record in sales strategy execution, with focus on retail banking, SME and asset management products.

Qualifications

• 10–15 years of FI banking/investment experience.
• 6–8 years of people management experience.
• Strong track record in spearheading and executing sales strategies.

Responsibilities

• Provide leadership and guidance to the branches within the cluster and implement strategies to achieve goals.
• Drive sustainable growth and acquisition of new customers across Auto Loan, Mortgage, Cards, Unsecured Loans, Investment, SME & Insurance.
• Monitor branch performance (financial, operational, customer service) using KPIs and benchmarks.
• Collaborate with cross-functional departments to align lending direction and risk management.
• Foster a culture of continuous learning, optimal resourcing and succession planning.

Skills

Leadership

Sales strategy

People management

Banking knowledge

Education

Undergraduate degree in Accounting/Banking/Investment/Finance

Job description

## Cluster Branch ManagerApply: INM-INANAM BR: LBN-LABUAN BR: Full time: Posted Today: End Date: December 30, 2026 (30+ days left to apply): JR0000026295**If you are looking to excel and make a difference, take a closer look at us...**Functional (job responsibilities)* Average coverage of FD & CASA ranging from RM250M to RM2,000M and customer base ranging from11,000 to 60,000.* Size of the team average estimate 10 to 15 sales & operations staff* Drive sustainable growth and acquisition of new customers for Auto Loan, Mortgage, Cards, Unsecured Loans, Investment, SME & Insurance;* Primary point of contact between the cluster and the senior management team of the Bank;* Provide leadership and guidance to the branches, develop and implement strategies that enable each component of the cluster to achieve their goals. This involves fostering a collaborative work environment,* promoting effective communication, and cultivating cohesive teamwork among the different units;* Monitor the performance of the branches (financial, operational and customer service) within their cluster while establishing appropriate metrics and benchmarks to assess the efficiency and effectiveness of each branch and identify areas for improvement;* Seek out opportunities for innovation, process optimization, and cost savings by reviewing best practices, industry trends, and market conditions;* Participate in strategic planning and decision-making processes, providing valuable insights and recommendations based on their understanding of the cluster's operations and market dynamics.Managerial (team/group responsibilities)* Foster a culture of continuous learning and knowledge sharing among the branches, promoting the exchange of ideas and experiences that lead to enhanced operational performance;* Build talents through optimal resourcing, capacity planning, succession planning and effective engagements;* Work with cross functional departments to ensure alignment in lending direction and continuous feedback loop on business opportunities and risk areas to avoid.Organizational (organizational responsibilities) including Strategic Cost Management and Financial Goals* Responsible for our franchise, put HLBB’s long term interests ahead of short-term gains* Collaborate strategically with Management teams of other business segments and sales channels to solicit high net worth referral, upgrade and business opportunity;Education/Qualification* Undergraduate degree in Accounting/Banking/Investment/Finance or a related field from any recognized university.Experience/Requirements* At least 10 - 15 years of experience in FI (Banking, Insurance or Investment) with strong understanding on Retail Banking, Wealth, SME and Asset Management products;* At least 6-8 years of experience in people management;* Strong track record in spearheading and executing sales strategies.*About Hong Leong Bank**We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.**We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.**Realise your full potential at Hong Leong Bank by applying now.*