Club Manager

Anytime Fitness; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading fitness chain in Malaysia is seeking a Senior Brand Ambassador responsible for achieving sales targets and managing various operational tasks. You will ensure deadlines are met, monitor client engagement, and oversee marketing campaigns while managing staff performance. Strong communication and organizational skills are essential for success in this role. Take charge of billing issues, lead assignments, and marketing opportunities to drive engagement. If you have the passion for fitness and customer service, this position is for you.

Qualifications

• Experience in sales management and marketing coordination is essential.
• Excellent communication and interpersonal skills required.
• Ability to analyze reports and implement improvements.

Responsibilities

• Achieve monthly sales targets and ensure task completion.
• Monitor billing issues and ensure timely reports are sent.
• Manage staff schedules and conduct performance evaluations.

Skills

Ensuring deadlines are met

Sales target achievement

Client complaint management

Marketing campaign creativity

Staff management

Tools

Member System

Call Script

HOP/Reassessment

Job description

Senior Brand Ambassador Responsibilities

• Ensuring the Duties and Responsibilities of the Senior Brand Ambassador or/and Brand Ambassador and NJM target set for the month are achieved
• Ensuring all activities are completed by the deadline.
• Ensuring all sales targets are achieved for the month
• Accuracy and completion of MEMBR System
• Daily monitoring and spot checking of the activities in MEMBR System
• Review call logs with 5 outbound call script per staff
• Primarily in charge of sending out SMS and Email content
• Completion of minimum 10 conversations per day with 4 booked appointments and 2 presentations
• Responsible for assigning leads to salesperson
• All unassigned leads must be assigned within 24 hours

Tools

• Member System, Call Script, HOP/Reassessment
• Monthly Business Plan, Member System, Call Script, HOP/Reassessment

Daily, Weekly and Monthly Goal Setting

• Strategic planning to ensure targets are hit

Marketing

• Ensuring all activities are completed by the deadline under Member System
• Monthly evaluation of GX classes
• Monthly evaluation of endorsers
• Localization of national campaigns
• Creativity and innovation when implementing marketing activities (Ex. Welcome Kit)
• Acquisition of corporate partnership
• Able to identify marketing opportunities (ex. collaterals placement, events participation, etc.)
• Ensuring marketing collaterals are updated
• Using marketing budget efficiently
• Competitive analysis

Operations - Billing Issues And Collection

• Ensuring all activities are completed by the deadline under Member System
• Generate and finalise billing issue report
• Daily monitoring and spot checking of the activities in billing issue report — ensuring scripts are being followed
• Review SMS and Email content

Operations - Personal Trainers

• Ensuring the Duties and Responsibilities of the Head Coach and NJM target set for the month are achieved
• Ensuring all activities are completed by the deadline
• Reviewing all PT agreement forms and ensuring all PT agreement forms are filed and safekeeping in the office
• Weekly 1 on 1 meetings with Head Personal Trainer with complete documentation
• Monthly 1 on 1 meetings with Personal Trainer with complete documentation
• Strict compliance of staff standard uniform standard and set schedule if there is any

Operations - Member Engagement

• Client complaints and feedbacks – needs to be addressed within 24 hours and notify ABM immediately
• Quarterly survey
• Service calls
• NJM – welcome call for member day after
• Non-active members – Monthly

Operations - Defects And Maintenance

• Daily completion of club walk through checklist
• Ensuring overall club cleanliness
• Update Maintenance report and able to detect defects
• All repairs and maintenance issues to be addressed within 48 hours and need to be fixed within 30 days
• Control and maintenance of club supplies
• Inventory of club supplies
• Control usage of club supplies – janitorial and office supplies
• Ensuring efficient use of electricity and water

Operations - Accounting Reports

• Ensuring all activities are accurate and completed by the deadline
• Sales and PT commission report
• Staff and GX DTR report
• Salary breakdown with the leave forms
• Payment Request Form
• In charge of completion and sending of EOD reports from previous month to Account Department
• Validate inventory report – physical count
• Government and Institutional requirements
• Cashiering and Banking – assigned to either AM/PM shift and in charge of completion and sending EOD reports, depositing cash the following day, sending copy of deposit slip to the accounting department
• Setting up reports for the month – DSR, Scorecard

Operations – Manpower

• Prepare staff work schedule as per the employment contract
• Monthly club launching or team meeting
• Managing staff performance – Quarterly Performance evaluation, Employee recognition
• Understanding and implementation of employee handbook – ensure employee handbook is strictly followed, issuance of demerits & warning letters if needed

Others

• Club point of contact
• If you have what it takes, kindly send in your application via email us at ***************@anytime.ph