Cloud Solution Engineer

Infineon Technologies; Malacca City; On-site; MYR 50,000 - 70,000; Full time

Job summary

A global technology company is seeking a Cloud Solution Engineer in Malacca City, Malaysia. This role involves designing and implementing cloud-based applications, focusing on SAP Business Technology Platform. Responsibilities include operational support, incident management, and solution monitoring. Candidates should have a Bachelor's degree in Computer Science or a relevant field and at least one year of professional experience in system support. The company values diversity and offers a 1-year renewable contract with benefits. Join us in driving innovation and ensuring greener solutions.

Qualifications

• Minimum 1 year of relevant professional experience in system or end-user support.
• Fresh graduates with relevant experience considered.
• Ability to engage critically with new issues.

Responsibilities

• Perform operational support such as Incident Management and Problem Management.
• Manage Incident and Service Order tickets using the Infineon tool.
• Conduct system checks and monitoring for efficiency.

Skills

Good analytical skills

Problem-solving skills

Excellent communication (English)

Interpersonal skills

Knowledge of JavaScript

Familiarity with Node.js

Education

Bachelor's Degree in Computer Science, Information Technology or equivalent

Job description

As a Cloud Solution Engineer, you will be part of the global team and play a key role in designing, implementing, and supporting cloud-based applications with a focus on SAP Business Technology Platform (SAP BTP) and Cloud Applications.

Key responsibilities

• Perform operational support such as Incident Management, Change Management and Problem Management
• Manage Incident and Service Order tickets in receive, categorize, prioritize and track incidents or service orders using remedy tool as the central Infineon ticketing platform
• Analyze, investigate, fix known issues, provide workarounds to users and work towards timely resolution according to SLAs
• Conduct Internal Control Monitoring to provide daily system checks and monitoring as required and drive efficiencies to ensure the system and processes perform effectively
• Perform problem management to identify problem trends and implement corrective actions, communicate with the change request team and application owners
• Ensure system and support related documentation is maintained and up to date, documents known errors, workarounds and resolution plans
• Maintain cloud platform SAP BTP and cloud-based applications. This includes tasks such as technical environment management, security and compliance, user and role management
• Evaluate emerging cloud technologies and propose improvements for performance, scalability, and security
• Collaborate with global and cross-functional teams to ensure smooth integration and operation of cloud services
• Able to work 24/7 on call standby support on a rotation basis including weekend

Qualifications and Skills

• Bachelor's Degree in Computer Science, Information Technology or any relevant equivalent field
• Minimum 1 year of relevant professional experience in system support or end‑user support. Fresh Graduate with relevant experience will be considered
• Good analytical and problem‑solving skills and able to critically engage with new issues
• Excellent communication (English) and strong interpersonal skills to interact with cross-functional global teams
• Knowledge or familiarity with java script and node.js is a plus

Note: 1‑year renewable contract under 3rd party payroll partner and entitled to benefits according to the partner company.

#WeAreIn for driving decarbonization and digitalization.

As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game‑changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.

We are on a journey to create the best Infineon for everyone. This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant's experience and skills. Learn more about our various contact channels. Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.